At a Glance
- Tasks: Provide expert-level support for Citrix environments and lead troubleshooting efforts.
- Company: Join DXC Technology, a leader in tech solutions with a collaborative culture.
- Benefits: Enjoy competitive pay, pension scheme, health insurance, and discounts on various services.
- Other info: Great career growth opportunities and a commitment to inclusivity and wellbeing.
- Why this job: Make a real impact by solving complex technical issues in a dynamic environment.
- Qualifications: Experience in third line support and strong knowledge of Citrix technologies required.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking a highly skilled and experienced Third Line Citrix SME to join our on‑site support team. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment. You will act as the technical authority for Citrix‑related issues, providing expert‑level support, leading troubleshooting efforts, and contributing to strategic infrastructure initiatives. The DXC Third Line Citrix Engineer is an experienced, multi‑skilled professional, responsible for the support, maintenance and expansion of our UK Secure Client environments, ensuring a smooth and reliable experience for the end user base. The successful candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance.
Primary Responsibilities
- Provide Third‑Line Technical Support for incident escalations & problem record progression.
- Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler.
- Lead the diagnosis and resolution of complex technical issues across Citrix platforms.
- Manage and optimise Citrix policies, profiles, and user experience.
- Collaborate with architecture and engineering teams to design and implement Citrix solutions.
- Support patching, upgrades, and migrations of Citrix components.
- Both proactive and reactive problem record progression and root cause analysis.
- Pro‑active approach towards defect management resolutions as part of technical assurance activities.
- Confidence in working with internal and cross capability teams alongside account and customer engagement.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Essential Skills & Experience
- Proven experience within a Third Line Support role.
- Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM).
- Experience with Windows Server, Active Directory, Group Policy, and FSLogix.
- Strong understanding of ITIL processes and enterprise support models.
- Operations – VMWare, HyperV, XenServer, Invanti.
- Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt).
- Analytics, specifically Systrack / Nexthink (Non Essential – training provided).
- Strong knowledge of Microsoft based operating systems, including Windows 10 & Win11.
Desirable Qualifications
- Citrix Certified Expert – Virtualisation (CCE‑V) or equivalent.
- Microsoft certifications (e.g., MCSA, MCSE).
- Exposure to cloud platforms (Azure, AWS) and hybrid environments.
- 2+ Years experience working within a third line support environment.
About you
- Candidates looking to develop their careers within DXC, with a drive to learn.
- Passionate about technology.
- Natural problem solver.
- Ability to work with an Agile Team, being self‑driven and looking for continuous improvements.
What We Will Do For You
- Competitive compensation.
- Pension scheme.
- DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more).
- Perks at Work (discounts on technology, groceries, travel and more).
- DXC incentives (recognition tools, employee lunches, regular social events etc).
Still reading? We’d love to hear from you — apply today. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Senior Citrix Engineer - 3rd Line Specialist in Preston employer: 慨正橡扯
At DXC Technology, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. Our Preston location provides a supportive environment with competitive compensation, comprehensive benefits, and ample opportunities for professional growth, ensuring that our employees can thrive both personally and professionally. Join us to be part of a team that values your contributions and encourages continuous learning in the ever-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Citrix Engineer - 3rd Line Specialist in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. The more people you know, the better your chances of landing that Senior Citrix Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your Citrix projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to Citrix. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Citrix Engineer - 3rd Line Specialist in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Citrix Engineer role. Highlight your experience with Citrix technologies and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving skills can benefit our team. Let us know why you’re the perfect fit for StudySmarter!
Showcase Your Technical Skills:In your application, don’t forget to showcase your technical expertise, especially with Citrix Virtual Apps and Desktops. We love seeing specific examples of how you've tackled complex issues in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 慨正橡扯
✨Know Your Citrix Inside Out
Make sure you brush up on your knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, and NetScaler. Be prepared to discuss specific scenarios where you've successfully resolved complex issues in these areas. This will show that you're not just familiar with the technology but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled challenging technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to drive solutions while keeping customer needs at the forefront.
✨Understand ITIL Processes
Since the role requires a strong understanding of ITIL processes, make sure you can articulate how you've applied these principles in your previous roles. Discuss any experiences you have with incident management, problem management, and service delivery to show that you can align with their operational standards.
✨Be Ready for Technical Scenarios
Expect to face some technical questions or scenarios during the interview. Prepare by reviewing common Citrix-related issues and how you would approach troubleshooting them. This will not only showcase your technical expertise but also your proactive approach to problem resolution.
