At a Glance
- Tasks: Provide expert-level support for Citrix environments and lead troubleshooting efforts.
- Company: Join DXC Technology, a leader in tech solutions with a collaborative culture.
- Benefits: Enjoy competitive pay, pension scheme, health insurance, and discounts on various services.
- Other info: Great career growth opportunities and a focus on work-life balance.
- Why this job: Make a real impact by solving complex technical issues in a dynamic environment.
- Qualifications: Experience in Third Line Support and strong knowledge of Citrix technologies required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a highly skilled and experienced Third Line Citrix SME to join our on‑site support team. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment. You will act as the technical authority for Citrix‑related issues, providing expert‑level support, leading troubleshooting efforts, and contributing to strategic infrastructure initiatives. The DXC Third Line Citrix Engineer is an experienced, multi‑skilled professional, responsible for the support, maintenance and expansion of our UK Secure Client environments, ensuring a smooth and reliable experience for the end user base. The successful candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance.
Primary Responsibilities
- Provide Third‑Line Technical Support for incident escalations & problem record progression.
- Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler.
- Lead the diagnosis and resolution of complex technical issues across Citrix platforms.
- Manage and optimise Citrix policies, profiles, and user experience.
- Collaborate with architecture and engineering teams to design and implement Citrix solutions.
- Support patching, upgrades, and migrations of Citrix components.
- Both proactive and reactive problem record progression and root cause analysis.
- Pro‑active approach towards defect management resolutions as part of technical assurance activities.
- Confidence in working with internal and cross capability teams alongside account and customer engagement.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Essential Skills & Experience
- Proven experience within a Third Line Support role.
- Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM).
- Experience with Windows Server, Active Directory, Group Policy, and FSLogix.
- Strong understanding of ITIL processes and enterprise support models.
- Operations – VMWare, HyperV, XenServer, Invanti.
- Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt).
- Analytics, specifically Systrack / Nexthink (Non Essential – training provided).
- Strong knowledge of Microsoft based operating systems, including Windows 10 & Win11.
Desirable Qualifications
- Citrix Certified Expert – Virtualisation (CCE‑V) or equivalent.
- Microsoft certifications (e.g., MCSA, MCSE).
- Exposure to cloud platforms (Azure, AWS) and hybrid environments.
- 2+ Years experience working within a third line support environment.
About you
- Candidates looking to develop their careers within DXC, with a drive to learn.
- Passionate about technology.
- Natural problem solver.
- Ability to work with an Agile Team, being self‑driven and looking for continuous improvements.
What We Will Do For You
- Competitive compensation.
- Pension scheme.
- DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more).
- Perks at Work (discounts on technology, groceries, travel and more).
- DXC incentives (recognition tools, employee lunches, regular social events etc).
Still reading? We’d love to hear from you — apply today. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Citrix Engineer - on site Preston employer: 慨正橡扯
At DXC Technology, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Preston location provides employees with competitive compensation, a comprehensive benefits package, and ample opportunities for professional growth in a supportive environment. We are committed to inclusivity and employee wellbeing, ensuring that our team members can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Citrix Engineer - on site Preston
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your Citrix projects or any relevant work. This gives potential employers a tangible look at what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to Citrix. Brush up on your troubleshooting techniques and be ready to demonstrate your problem-solving skills. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Citrix Engineer - on site Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Citrix Engineer role. Highlight your experience with Citrix technologies and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving skills can benefit our team. Let us know why you’re the perfect fit!
Showcase Your Technical Skills:In your application, don’t forget to showcase your technical expertise, especially in Citrix Virtual Apps and Desktops. We love seeing specific examples of how you've tackled complex issues in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 慨正橡扯
✨Know Your Citrix Stuff
Make sure you brush up on your knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, and NetScaler. Be ready to discuss specific scenarios where you've solved complex issues or optimised user experiences. This will show that you're not just familiar with the technology but can also apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenging technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your analytical thinking and ability to drive solutions while keeping customer needs at the forefront.
✨Understand ITIL Processes
Since the role involves adhering to service management principles, make sure you understand ITIL processes. Be ready to discuss how you've applied these principles in previous roles, especially in a third-line support environment. This will highlight your ability to maintain high service standards.
✨Be Ready for Team Collaboration
This position requires working closely with architecture and engineering teams. Prepare to talk about your experience collaborating with cross-functional teams and how you’ve contributed to successful projects. Emphasising your teamwork skills will show that you can thrive in an Agile environment.
