At a Glance
- Tasks: Lead platform operations, ensuring stability and performance while managing incidents and changes.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: Opportunity to work with cutting-edge technology and develop your career in a supportive team.
- Why this job: Make a real impact in a dynamic environment while supporting millions of customers.
- Qualifications: Experience in IT service management and strong stakeholder management skills.
The predicted salary is between 50000 - 65000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth‑largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer‑facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview
We have a new opportunity for a Platform Operations Lead to join us, ensuring the stability, performance and effective delivery of platform services. This role is focused on service management, operational coordination and stakeholder alignment acting as a deputy to the Platform Operations Manager.
Key responsibilities
- Support day‑to‑day operations to ensure platform stability and performance
- Lead incident, problem, and change management coordination
- Act as incident lead during major outages, ensuring structured response and communication
- Lead the operational onboarding of new services, features, and capabilities into BAU
- Ensure all services meet operational readiness criteria (documentation, monitoring, support model, SLAs)
- Drive initiatives to improve operational efficiency, reduce manual effort, and implement sustainable solutions
- Act as a stand‑in for the Operations Manager, ensuring continuity of operations
- Represent operations in governance forums and stakeholder discussions
- Track service performance (e.g., incidents, recurring issues, service stability, tracking consumption‑based items)
- Ensure that comprehensive documentation and knowledge management artefacts (playbooks, runbooks) are in place and kept up to date
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Your skills & experience
- Proven experience in IT service Management, Service Operations, or Platform Operations
- Experience managing incident, problem, change and major incident processes in a production environment
- Ability to work with third‑party suppliers and managed service providers
- Proficiency coordinating operational readiness and service transition for new platform capabilities
- Strong knowledge of ITIL service management practices e.g. Incident, Problem, Change, Major Incident and Service Transition
- Expertise in leading stakeholder management across business and technology teams
- Strong troubleshooting, analytical and documentation skills
- Experience supporting enterprise SaaS platforms with Salesforce experience highly desirable
How to apply
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to.
Platform Operations Lead employer: 慨正橡扯
At 慨正橡扯, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the field of Behavioral Economics and Retirement Research. Our hybrid working model not only offers flexibility but also nurtures a vibrant work culture where employees are encouraged to grow and develop their skills through meaningful projects and leadership opportunities. Join us in Europe, where your expertise will directly contribute to enhancing investor outcomes and shaping impactful business strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Operations Lead
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
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We think you need these skills to ace Platform Operations Lead
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to 慨正橡扯.
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How to prepare for a job interview at 慨正橡扯
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with 慨正橡扯.
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✨Show Your Passion for Finance
Since this is a full-time position, employers at 慨正橡扯 will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former 慨正橡扯 employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
