At a Glance
- Tasks: Support customers with their personal loan enquiries and ensure a positive experience.
- Company: Join DXC, a leading tech company partnered with a major UK bank.
- Benefits: Enjoy private medical insurance, gym discounts, 25 days annual leave, and more.
- Other info: Flexible shifts with a focus on collaboration and community.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Experience in customer service or call centres is preferred.
The predicted salary is between 24000 - 28000 £ per year.
At DXC, we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We are looking for candidates to join our Customer Service Agent Team to provide support to customers that call us with enquiries and requests about their loan account.
As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Customer Service Supervisor for support if required. You will be directly responsible for helping to achieve DXC contractual obligations to our client by ensuring the achievement of Service Levels and Key Performance Indicators.
Our Customer Service Agents are expected to answer a high volume of calls per day, providing a repeat positive experience while always striving to achieve the right outcome first-time for our customers.
We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:
- Acting as first point of contact for Lloyds Banking Group Personal Loans account holders via inbound calls
- Take responsibility for managing customer information in line with GDPR
- Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
- Striving to ensure a first-outcome resolution for our customers
- Able to work in a fast-paced environment while ensuring that processes & procedures are followed
- Can ensure that customer records are kept accurate and up to date
- Able to achieve Key Performance Indicators such as Average Handling Time
Experience Required:
- Call Centre/Contact Centre Experience
- Customer Service Experience
Desirable:
- Financial Customer Service Experience
- Personal Loans Service Experience
- Customer Records Management
Work Environment:
You will be working 37.5hrs a week, covering between 8am – 8pm Monday to Friday, 9am – 6pm Saturday & Sunday on site at the Newcastle Contact Centre in DXC Mercury House. You are not expected to work Bank Holidays as the site does not open on these days. Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice.
What can we offer you?
Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave, mental health first aider's support, plus a lot more on offer.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Personal Loans Customer Care Specialist employer: 慨正橡扯
At DXC Technology, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in our Newcastle Contact Centre. Our competitive benefits package, including private medical insurance and gym membership discounts, alongside opportunities for personal and professional growth, ensures that our employees feel valued and motivated. With a strong emphasis on teamwork and community, we foster a culture where every team member can thrive while delivering outstanding customer service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Loans Customer Care Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DXC and their partnership with the bank. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky customer queries on the spot.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in previous roles. Highlighting your ability to work well in a team will resonate with the hiring managers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and helps us keep track of all the amazing candidates like you!
We think you need these skills to ace Personal Loans Customer Care Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and call centre roles. We want to see how your skills align with the responsibilities of a Personal Loans Customer Care Specialist.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team at DXC. Keep it concise but impactful!
Showcase Your Communication Skills:Since you'll be handling customer queries, it's crucial to demonstrate your communication skills in your application. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at 慨正橡扯
✨Know Your Stuff
Before the interview, make sure you understand the basics of personal loans and customer service. Brush up on common queries customers might have and how to handle them. This will show that you're prepared and genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous call centre or customer service experience. Use specific examples to highlight how you've successfully managed customer queries in the past. This will help demonstrate your ability to meet the demands of the role.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This skill is crucial for a Customer Care Specialist, as it shows you can effectively understand and address customer needs.
✨Emphasise Teamwork
Since the role requires collaboration with teammates, be sure to mention any experiences where you've worked well in a team. Highlight how you contribute to a positive team environment and how you can help achieve collective goals.
