Third-Party Capture Claims Handler in Norwich

We are looking for a Third-Party Capture Motor Claims Handler to join our company, which is recognised by Forbes as a World’s Best Employer and Best Employer for Women.

As a Third-Party Capture Motor Claims Handler, your purpose will be to contact Claimants who have been involved in an accident with our policyholder and convert them into accepting our services to deal with their vehicle damage claim, as well as any replacement vehicle needs. If they accept our offer, you will be responsible for arranging their vehicle damage to be dealt with, as well as instructing for a replacement vehicle to be supplied and/or offering cash alternatives.

Responsibilities

• Case Management: Work through your team’s case load efficiently to achieve monthly targets, both individually and collaboratively.
• Quality Assurance: Maintain a high standard of accuracy and compliance to meet internal and external audit requirements.
• Customer Service: Deliver professional standards of service to internal and external customers.
• Communication: Handle inbound and outbound calls and correspond with all relevant parties via telephone or email.
• Supply Chain Coordination: Instruct the relevant supply chain to contact the claimant and initiate the claim process.
• Commercial Awareness: Upsell company services to prevent claimants from using alternative providers.

Qualifications

• Previous experience within motor insurance or credit hire would be desirable, but not required.
• Strong verbal and written communication for handling calls and email correspondence.
• Attention to detail & accuracy.
• Skilled in upselling services and handling objections.
• Ability to prioritise workload, manage time effectively, and work under pressure in a fast-paced environment.
• Proactively prioritise tasks to ensure deadlines are met.
• Decisive decision making.
• Enthusiastic, determined and target driven to achieve results individually and as part of a team.
• Willingness to learn and ask questions to support in own development.
• Computer literate.

What we offer:

• 25 days holiday plus Bank Holidays and Wellbeing time. Plus, an option to buy and sell holiday.
• Smart casual dress code and a modern office environment with hassle-free parking and excellent accessibility by public transport.
• Pension Scheme.
• Annual UK Awards Night and Charity fundraising events.
• Progression opportunities, plus access to learning and development resources; including LinkedIn Learning, Coursera, Lean Six Sigma training and exams.
• Free yearly eye test and discount on new frames and lenses.
• Group Life Assurance & Income Protection.
• Private Medical Insurance (optional).
• Employee Assistance Program (EAP).
• Volunteers Week.
• Optional flexible benefits (at a cost to you): cycle to work scheme, critical illness insurance, dental insurance, health screening, travel insurance, home technology, share save scheme and give as you earn.

Don't let a lack of industry experience hold you back. We're looking for enthusiastic people with the right mindset, strong communication skills, and a willingness to learn.