Account Management Executive - Public Sector in Northampton

Join us as an Account Management Executive within our Public Sector team in Northampton, where you will support Relationship Directors and Managers in delivering an excellent service to a portfolio of public sector clients. You will play a key role in building and maintaining trusted client relationships, keeping a clear client focus, and identifying opportunities to deepen engagement. Working closely with product and specialist teams, you will support the delivery of tailored banking solutions aligned to client objectives.

Operating within a collaborative and fast-paced environment, you will contribute to effective portfolio management, assist with client reviews and account planning, and help identify opportunities to grow existing relationships and attract new business. Alongside your client responsibilities, you will maintain a focus on risk and control, ensuring activities are delivered accurately and in line with regulatory expectations. This role offers an opportunity to build expertise in public sector banking while developing your commercial awareness and stakeholder network.

To be successful in this role you will have:

• A clear client focus, with the ability to understand client requirements and provide a high-quality service
• Effective communication skills, with the ability to engage confidently with a range of stakeholders
• Good organisational skills, with the ability to manage multiple priorities and meet deadlines
• Awareness of risk and control principles within a regulated environment

Desirable skills include:

• Experience managing or supporting corporate client relationships
• Exposure to sales activities, including identifying and progressing opportunities
• Understanding of public sector organisations and their financial needs
• Familiarity with financial products, services or account management processes

You may be assessed on key critical skills relevant for success in this role, including client focus, business acumen, stakeholder engagement, risk and controls, communication and technical expertise.

This role is based in Northampton.

Purpose of the role

To establish and nurture profitable relationships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success.

Accountabilities

• Management of client relationships to identify the client's financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.
• Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
• Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
• Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
• Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship.
• Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
• Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
• Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.