At a Glance
- Tasks: Support customers with their personal loan queries and ensure a positive experience.
- Company: Join DXC, a leading tech company partnered with a major UK bank.
- Benefits: Enjoy competitive pay, private medical insurance, gym discounts, and 25 days annual leave.
- Other info: Flexible shifts, supportive team environment, and opportunities for growth.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Experience in customer service or call centres is preferred.
The predicted salary is between 24000 - 28000 £ per year.
At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We are looking for candidates to join our Customer Service Agent Team to provide support to customers that call us with enquiries and requests about their loan account.
As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Customer Service Supervisor for support if required. You will be directly responsible for helping to achieve DXC contractual obligations to our client by ensuring the achievement of Service Levels and Key Performance Indicators.
Our Customer Service Agents are expected to answer a high volume of calls per day, providing a repeat positive experience while always striving to achieve the right outcome first-time for our customers.
We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:
- Acting as first point of contact for Lloyds Banking Group Personal Loans account holders via inbound calls
- Take responsibility for managing customer information in line with GDPR
- Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
- Striving to ensure a first-outcome resolution for our customers
- Able to work in a fast-paced environment while ensuring that processes & procedures are followed
- Can ensure that customer records are kept accurate and up to date
- Able to achieve Key Performance Indicators such as Average Handling Time
Experience Required:
- Call Centre/Contact Centre Experience
- Customer Service Experience
Desirable:
- Financial Customer Service Experience
- Personal Loans Service Experience
- Customer Records Management
You will be working 37.5hrs a week, covering between 8am – 8pm Monday to Friday, 9am – 6pm Saturday & Sunday on site at the Newcastle Contact Centre in DXC Mercury House. You are not expected to work Bank Holidays as the site does not open on these days. Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice.
What can we offer you?
- Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.
- Mental health first aider's support
- Plus, a lot more on offer
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Personal Loans Customer Care Specialist in Newcastle upon Tyne employer: 慨正橡扯
At DXC Technology, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in our Newcastle Contact Centre. Our competitive benefits package, including private medical insurance and gym membership discounts, alongside opportunities for personal and professional growth, ensures that our employees feel valued and empowered. With a strong focus on community and collaboration, we strive to create a workplace where every team member can thrive while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Loans Customer Care Specialist in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research DXC and their partnership with the High Street Bank. Understanding their values and customer service approach will help you tailor your responses during interviews.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a high volume of calls, try role-playing with friends or family. This will help you get comfortable with answering queries confidently and professionally.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in previous roles. Highlighting your ability to work well in a team will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the DXC team and ready to contribute to their customer service excellence.
We think you need these skills to ace Personal Loans Customer Care Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Personal Loans Customer Care Specialist. Highlight any relevant experience in customer service, especially in call centres or financial services, to show us you’re the right fit for the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to work with us at DXC and how your skills align with our needs. Be genuine and let your personality come through!
Showcase Your Communication Skills:As a Customer Service Agent, communication is key. In your application, demonstrate your ability to handle queries professionally and confidently. Use clear and concise language to reflect your communication style.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at 慨正橡扯
✨Know Your Stuff
Before the interview, make sure you understand the basics of personal loans and customer service. Brush up on common queries customers might have and how to handle them. This will show that you're prepared and genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous call centre or customer service experience. Use specific examples to highlight how you've successfully managed customer queries in the past. This will help demonstrate your ability to achieve first-outcome resolutions.
✨Emphasise Teamwork
Since being a team player is crucial for this role, think of examples where you've collaborated with colleagues to improve customer service. Highlighting your ability to work well in a team will resonate with the interviewers.
✨Stay Calm Under Pressure
The role involves handling a high volume of calls, so it's important to convey your ability to stay calm and efficient in a fast-paced environment. Share any strategies you use to manage stress and maintain accuracy while working under pressure.
