Impactful Business Analyst Consultant | Public Sector in Newcastle upon Tyne

Business Analyst - Consultant Team: Business Analysis Location: Hybrid – Edinburgh, Glasgow, Newcastle, Leeds, Manchester, Birmingham, Bristol, or London Commitment: Permanent - Employee

Want to solve impactful problems? Are you looking to make a positive impact in your work? Do you want to work in an environment where you can grow, while solving problems to help improve government, healthcare and private sector services? If so, Opencast could be the place for you. We’re a growing technology consultancy that creates user-centred solutions with purpose.

The role involves:

• Bringing a depth of experience and expertise from working in large, complex organisations.
• Collaborating in multi-disciplinary teams with product managers, software developers, user researchers, designers and other specialists to tackle interesting problems and deliver meaningful solutions for clients.
• Building strong relationships with client stakeholders, understanding their needs and translating them into clear, actionable requirements.
• Ensuring that all work meets Opencast’s high standards, including quality, environmental and information security policies, as well as any applicable client requirements and standards.

Requirements:

• This role involves weekly on-site working. Applicants should be able to travel, as part of their normal daily commute, to client sites in one of the following locations: Newcastle, Leeds, or Manchester. Travel expenses are not covered.
• Must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process.
• Typically, applicants are expected to have lived in the UK for at least five consecutive years prior to application to allow the appropriate background checks to be completed.

Essential experience includes:

• Applying business analysis techniques (e.g. SWOT, 5 Whys) to understand business context, processes, and systems; analysing root causes, defining problems, evaluating options, and making recommendations aligned with strategic goals.
• Eliciting, analysing, validating and prioritising business and user requirements, using techniques such as BPMN process flows, wireframing and data analysis.
• Defining epics, features, user stories, acceptance criteria and non-functional requirements; maintaining traceability and facilitating prioritisation.
• Using business modelling, process improvement and digital/data systems analysis to represent organisations, processes, relationships, and systems; identifying gaps, recommending improvements, and supporting implementation and validation.
• Building and maintaining strong stakeholder relationships and cross-functional teams, communicating clearly, reaching consensus and adapting messages to different audiences.
• Analysing and prioritising user experience needs, presenting insights in an accessible, data-informed way.
• Supporting testing by defining business scenarios and acceptance criteria, reviewing prototypes, test plans and outcomes to ensure solutions meet requirements.
• Delivering to the highest quality, adhering to recognised industry standards and frameworks (e.g. GOV.UK Service Standards), in large and complex organisations.
• Working collaboratively in multidisciplinary Agile teams, validating process and system improvements and delivering project objectives effectively.
• Presenting complex information in a way that is easy to understand, engaging both technical and non-technical stakeholders.

With a significant proportion of our client base in the public sector, we are particularly interested in candidates with experience working in central or local government and/or the NHS. Experience working to the GOV.UK Service Standards, including passing service standard assessments at different stages is highly desirable.

Essential consulting skills include:

• Contributing to improving ways of working and driving continuous improvements within your teams.
• Sharing knowledge and best practice with fellow business analysts and other disciplines, including proactively engaging in client and Opencast communities of practice.
• Positively challenging decisions or solutions you don’t agree with, striving for the best client outcomes.
• Creating lasting value in the projects you work on, ensuring a user-centric, sustainable approach.
• Engaging with Opencast in a meaningful way, supporting the growth of your practice and wider capability.
• Supporting Opencast's growth plans, by providing case studies and updates into the relevant forums of your project work.

Salary: Consultant salary range: £45,000 - £52,000 per annum

What we offer:

• A competitive package including a 7% employer pension contribution, share options and a discretionary bonus.
• Flexible working hours (aligned to client commitments), 25 days’ holiday, and access to 3 annual "life happens" days to support unexpected situations.
• Wellbeing support, ongoing professional development, volunteering opportunities and the chance to be part of a genuinely supportive team.

This role requires regular on-site attendance across our HQ, hub offices, client sites and home. Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role.

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Interview process:

• An Initial Chat with a member of our Talent Team
• Your CV will be reviewed by one of our Interviewers
• 1 hour with our technical and values interviewers
• We will share feedback following the interview, if successful, we will progress to an Offer
• Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.