At a Glance
- Tasks: Provide 24x7 support and manage data services to keep customers connected.
- Company: Join a leading tech company focused on delivering high-quality data services.
- Benefits: Enjoy a competitive salary, bonus, and access to private healthcare.
- Other info: Great opportunities for career growth and continuous improvement.
- Why this job: Make a real impact while working with cutting-edge technologies in a fast-paced environment.
- Qualifications: Experience as a technical engineer with relevant industry certifications required.
The predicted salary is between 50000 - 60000 £ per year.
About the role
This role delivers 24x7 support and managed data services that keep our customers connected and running at their best. You’ll work with industry-leading technologies and proven processes to provide reliable, high-quality services that make a real impact. It’s a great fit for an experienced engineer who enjoys solving problems, taking ownership, and delivering results in a fast-paced environment. Please note you must either hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.
What you’ll be doing
- Resolve incidents, service requests, changes, and problems across the Data Services portfolio in line with SLAs
- Manage and communicate customer issues effectively, including escalation to vendors and stakeholder updates
- Collaborate across teams to deliver timely resolutions and maintain service quality
- Support continuous improvement through knowledge sharing, training, and development of tools and processes
- Contribute to 24x7 service delivery, including on-call support, proactive infrastructure maintenance, and SME responsibilities
Essential Skills / Experience
- Experience working in a systems integrator or managed support environment as a technical engineer
- Industry certification such as Cisco CCNA/CCNP (or vendor equivalent)
- Knowledge of Data Services technologies, BMS products, and customer IT systems and applications
- Experience contributing across the service lifecycle, including supporting and shaping technical solutions
- Ability to identify and drive service improvements and transformation initiatives
- Effective organisation, prioritisation, and communication skills, with a focus on ownership and follow-through
Our Package
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
- You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready
3rd Line Data Engineering Specialist in Newcastle upon Tyne employer: 慨正橡扯
Join a forward-thinking company that prioritises employee well-being and professional growth, offering a dynamic work culture where innovation thrives. As a 3rd Line Data Engineering Specialist, you'll benefit from market-leading perks such as a generous pension scheme, extensive family leave, and access to private healthcare, all while working with cutting-edge technologies in a supportive environment. This role not only allows you to make a significant impact on service delivery but also provides ample opportunities for continuous learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Data Engineering Specialist in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to data engineering. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific challenges you've faced and how you resolved them. We want to see your thought process and how you take ownership of issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd Line Data Engineering Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical expertise, especially in data services and any relevant certifications like Cisco CCNA/CCNP. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the 3rd Line Data Engineering Specialist role. Share specific examples of how you've solved problems and delivered results in previous roles. We love a good story!
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application reflects your ability to manage customer issues and collaborate across teams. Use clear and concise language, and don’t forget to mention any experience you have with stakeholder updates.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at 慨正橡扯
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Data Services technologies and any relevant industry certifications like Cisco CCNA/CCNP. Be ready to discuss how you've applied these skills in previous roles, as this will show your technical expertise and problem-solving abilities.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved incidents or service requests in a fast-paced environment. Highlight specific challenges you faced and the steps you took to overcome them, demonstrating your ownership and results-driven mindset.
✨Communicate Like a Pro
Effective communication is key in this role. Practice articulating complex technical issues in a way that's easy to understand. Be prepared to discuss how you've managed customer issues and escalated them when necessary, showcasing your collaboration skills across teams.
✨Emphasise Continuous Improvement
Think about ways you've contributed to service improvements in your past roles. Be ready to share ideas on how you can support knowledge sharing and development of tools and processes, which aligns with the company's focus on maintaining high-quality services.
