At a Glance
- Tasks: Provide 24x7 support and resolve incidents in data services.
- Company: Join a leading tech company focused on reliable data services.
- Benefits: Enjoy a competitive salary, bonuses, and flexible benefits.
- Other info: Great opportunities for career growth and continuous improvement.
- Why this job: Make a real impact while working with cutting-edge technologies.
- Qualifications: Experience in technical engineering and relevant industry certifications required.
The predicted salary is between 40000 - 50000 £ per year.
About the role
This role delivers 24x7 support and managed data services that keep our customers connected and running at their best. You’ll work with industry-leading technologies and proven processes to provide reliable, high-quality services that make a real impact. It’s a great fit for an experienced engineer who enjoys solving problems, taking ownership, and delivering results in a fast-paced environment. Please note you must either hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.
What you’ll be doing
- Resolve incidents, service requests, changes, and problems across the Data Services portfolio in line with SLAs
- Manage and communicate customer issues effectively, including escalation to vendors and stakeholder updates
- Collaborate across teams to deliver timely resolutions and maintain service quality
- Support continuous improvement through knowledge sharing, training, and development of tools and processes
- Contribute to 24x7 service delivery, including on-call support, proactive infrastructure maintenance, and SME responsibilities
Essential Skills / Experience
- Experience working in a systems integrator or managed support environment as a technical engineer
- Industry certification such as Cisco CCNA/CCNP (or vendor equivalent)
- Knowledge of Data Services technologies, BMS products, and customer IT systems and applications
- Experience contributing across the service lifecycle, including supporting and shaping technical solutions
- Ability to identify and drive service improvements and transformation initiatives
- Effective organisation, prioritisation, and communication skills, with a focus on ownership and follow-through
Our Package
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
- You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready
24x7 Data Services Engineer - On-Call & Incident Solver in Newcastle upon Tyne employer: 慨正橡扯
Join a dynamic team as a 24x7 Data Services Engineer, where you'll be at the forefront of delivering critical support and managed data services that keep our customers connected. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, alongside a comprehensive benefits package that includes market-leading parental leave and access to private healthcare. Located in the UK, we offer a fast-paced environment that values problem-solving and innovation, making it an excellent place for experienced engineers looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land 24x7 Data Services Engineer - On-Call & Incident Solver in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your experience aligns with the role of a Data Services Engineer. We recommend practising your responses to common scenarios, especially around incident resolution and service delivery.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in past roles. We want to see your thought process and how you take ownership of issues to deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company right from the start.
We think you need these skills to ace 24x7 Data Services Engineer - On-Call & Incident Solver in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical expertise, especially in Data Services and any relevant certifications like Cisco CCNA/CCNP. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving skills make you a great fit for our fast-paced environment. Don’t forget to mention your experience with incident resolution and customer communication.
Showcase Your Experience:In your application, be sure to detail your previous roles in managed support environments. We’re looking for evidence of your ability to manage incidents and drive service improvements, so share specific examples that demonstrate your impact.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at 慨正橡扯
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Data Services technologies and industry certifications like Cisco CCNA/CCNP. Be ready to discuss how you've applied this knowledge in real-world scenarios.
✨Showcase Problem-Solving Skills
Prepare examples of past incidents you've resolved, focusing on your thought process and the steps you took to achieve a solution. This role is all about solving problems, so demonstrating your analytical skills will be key.
✨Communicate Clearly and Effectively
Practice articulating complex technical issues in a way that's easy to understand. You'll need to manage customer issues and communicate updates, so showing that you can convey information clearly will set you apart.
✨Emphasise Team Collaboration
Be ready to discuss how you've worked with cross-functional teams in the past. Highlight your ability to collaborate and share knowledge, as this role requires working closely with others to maintain service quality.
