At a Glance
- Tasks: Manage customer migrations and support Professional Services activities in a dynamic environment.
- Company: Join Gamma, a forward-thinking tech company revolutionising business communication.
- Benefits: Enjoy 25 days annual leave, volunteer days, and private medical insurance.
- Other info: Flexible work-life balance with opportunities for personal and professional growth.
- Why this job: Make an impact while growing your career in a collaborative and inclusive team.
- Qualifications: Organised self-starter with project management experience and strong communication skills.
The predicted salary is between 70000 - 85000 £ per year.
Hybrid, 3 days per week in office in either Glasgow, London, Manchester or Newbury.
A bit about us
At Gamma, we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We’re expanding rapidly to bring digital automation and Gamma-powered services to Enterprise, Public Sector and Small to medium businesses, both direct and through a growing network of channel partners. We move fast with a start‑up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
What you’ll be doing
This customer‑facing role is responsible for managing and delivering multiple customer migrations across the existing client base in support of the Customer Change Specialist function. The position is accountable for the successful delivery of telephony and data solutions, requiring a highly organised and structured approach to project execution. In addition, the role supports Professional Services activities, including requirements gathering, solution design and scoping, shaping customer‑focused Professional Services solutions, and contributing to proposal development.
What will you be doing day‑to‑day?
The Customer Change Co‑ordinator is responsible for the successful end‑to‑end delivery of customer migrations across the existing customer base. The role involves proactively managing risks and escalations, ensuring any issues or project jeopardies are communicated to the appropriate teams while maintaining delivery against clearly defined deadlines. The position also provides support to Professional Services activities where required, contributing to requirements capture, supporting solution development, and input into customer proposals.
- Customer engagement and communication, setting expectations, supporting the Customer Change Specialist with Internal and Customer meetings
- Creation and maintenance of migration documents such as migration trackers
- Proficient in Excel
- Undertaking migration planning activities such as process mapping, activity planning, marketing engagement
- Undertaking migration activities such as problem solving, data integrity reviews, physical migration activity
- Attending Gamma Core meetings to represent the team and to learn migration requirements
- Undertaking ad‑hoc product training to enable better support or the customer experience
- Priority, risk, and escalation management
- Migration status reporting
- Supporting and underpinning the Customer Advocates
- Accurate maintenance of Gamma systems
- Following best practice guides and agreed delivery approaches
- Support ad‑hoc requests where best suited to our skill set, business or product knowledge
- Supporting the creation of Professional Services (PS) quotes for customer opportunities, ensuring they are accurate, consistent, and turned around efficiently
- Attending internal meetings to capture customer PS requirements, translating these into clear inputs that can be shaped into PS proposals
What you’ll need:
- A self‑starter who is organised and can plan and coordinate activity is essential.
- Ability to communicate in a medium and language appropriate to the situation is required, whether this be with the customer directly or internal stakeholders to ensure the successful deployment of customer solutions.
- Able to think outside the box and considering the wider picture at all levels.
- Possesses great problem solving and will investigate issues further.
- Some project management qualifications. A base level such as APM PFQ or Prince2 Foundation would be sufficient. APM PMQ, Prince 2 Practitioner or MS Project are desirable but not essential.
- Experience in a customer delivery or project management environment is highly desirable.
What do we offer you?
At Gamma, we believe in work‑life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay and childcare vouchers, we’re here to support you as a parent and help you thrive in your career. We care about your future, so our pension plan helps you save for the years ahead with contributions of 4.59% from Gamma, alongside your own contributions. Your well‑being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That’s why we offer tax‑efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth. We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family. And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.
A few things to note
Unfortunately, we can’t offer visa sponsorship or relocation support for this role. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance and enjoy working here at Gamma.
Customer Change Coordinator - Enterprise Markets in Newbury employer: 慨正橡扯
At Gamma, we pride ourselves on being a dynamic and inclusive employer that champions work-life balance and employee well-being. With generous benefits such as 25 days of annual leave, enhanced family support, and opportunities for professional growth, our collaborative culture empowers you to make a meaningful impact while enjoying the flexibility of hybrid working in vibrant locations like Glasgow, London, Manchester, or Newbury.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Change Coordinator - Enterprise Markets in Newbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 慨正橡扯. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 慨正橡扯 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Change Coordinator - Enterprise Markets in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 慨正橡扯:Your cover letter is your chance to shine! Tell us why you want to work at 慨正橡扯 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 慨正橡扯!
How to prepare for a job interview at 慨正橡扯
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
