At a Glance
- Tasks: Provide top-tier support for complex network issues and lead incident resolution.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a team that values creativity and offers excellent career advancement.
- Why this job: Make a real difference by solving critical network challenges in a dynamic environment.
- Qualifications: Experience in Tier 3 network support and strong knowledge of networking technologies required.
The predicted salary is between 55000 - 70000 £ per year.
Responsibilities:
- Provide Tier 3 technical support for complex network issues affecting live production systems, training platforms, and business services.
- Act as the highest level of escalation for network-related incidents and service outages.
- Diagnose and resolve advanced networking issues across cloud, on-premise, and hybrid infrastructure environments.
- Support incident, problem, and change management processes in accordance with ITIL service management practices.
- Lead root cause analysis and remediation activities for major network incidents.
- Maintain and optimise network performance, reliability, and availability across operational environments.
- Support network configuration, upgrades, patching, and vulnerability remediation activities.
- Work closely with infrastructure, cloud, and platform engineering teams to support system deployments and network integrations.
- Monitor network performance and security using monitoring, logging, and observability tools.
- Maintain accurate network documentation including topology diagrams, configuration records, and operational procedures.
Essential Skills and Experience:
- Proven experience providing Tier 3 network support within complex enterprise or operational environments.
- Strong expertise in networking technologies including routing, switching, firewalling, VPNs, and network security.
- Experience supporting cloud networking environments (e.g. Azure Virtual Networks, AWS VPCs).
- Knowledge of deployable satellite internet constellations (e.g. Starlink) or similar technologies.
- Knowledge of 4/5G network solutions and technologies.
- Experience diagnosing and resolving complex network issues across distributed or hybrid environments.
- Experience supporting container networking and service connectivity within platforms such as Kubernetes, Docker or OpenShift.
- Experience performing root cause analysis and leading resolution of major incidents.
- Familiarity with ITIL service management practices including incident, problem, and change management.
- Experience with network monitoring and observability tools (e.g. SolarWinds, Prometheus, Grafana, ELK).
- Strong understanding of network security practices including segmentation, firewall rules, and secure connectivity.
- Relevant networking certification (e.g. CCNP or equivalent experience).
Networks Solution Engineer employer: 慨正橡扯
As a Networks Solution Engineer, you will thrive in a dynamic and innovative environment that prioritises employee growth and development. Our company offers competitive benefits, a collaborative work culture, and opportunities to work with cutting-edge technologies in a supportive team setting. Located in a vibrant area, we encourage a healthy work-life balance and provide resources for continuous learning, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Networks Solution Engineer
✨Tip Number 1
Network your way to success! Reach out to professionals in the industry through LinkedIn or local meetups. We can’t stress enough how valuable personal connections can be when it comes to landing that Networks Solution Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects and experiences with networking technologies. This gives potential employers a tangible look at what you can do, and we all know actions speak louder than words!
✨Tip Number 3
Prepare for those tricky interviews! Brush up on your technical knowledge and be ready to discuss real-world scenarios you've faced. We recommend practising common interview questions related to Tier 3 support and network troubleshooting to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Networks Solution Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Tier 3 network support and the specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about networking and how your background makes you a great fit for the role. Share specific examples of your past experiences that relate to the responsibilities outlined.
Showcase Your Problem-Solving Skills:Since this role involves diagnosing complex network issues, include examples of how you've successfully resolved similar challenges in the past. We love seeing your thought process and approach to problem-solving!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the Networks Solution Engineer position!
How to prepare for a job interview at 慨正橡扯
✨Know Your Networking Stuff
Make sure you brush up on your networking technologies, especially routing, switching, and security. Be ready to discuss your hands-on experience with cloud environments like Azure and AWS, as well as any knowledge of satellite internet technologies. This is your chance to show off your expertise!
✨Prepare for Technical Scenarios
Expect to tackle some technical scenarios during the interview. Practice explaining how you would diagnose and resolve complex network issues. Think about past incidents you've handled and be prepared to walk through your thought process and the steps you took to resolve them.
✨Familiarise Yourself with ITIL Practices
Since the role involves ITIL service management practices, make sure you understand incident, problem, and change management processes. Be ready to discuss how you've applied these in previous roles and how they can improve network performance and reliability.
✨Show Your Team Spirit
Collaboration is key in this role, so be prepared to talk about how you've worked with infrastructure and engineering teams in the past. Highlight any experiences where you led root cause analysis or contributed to major incident resolutions, showcasing your ability to work well under pressure.
