At a Glance
- Tasks: Lead IT service delivery, ensuring quality and consistency across all services.
- Company: Dynamic organisation focused on IT service excellence and innovation.
- Benefits: Competitive salary, bonuses, health care, pension, and professional development.
- Other info: Join a fun team with exciting events and a pizza discount!
- Why this job: Shape the future of IT services while making a real impact in a supportive environment.
- Qualifications: Proven experience in IT service management with strong leadership and communication skills.
The predicted salary is between 60000 - 75000 £ per year.
We’re looking for a Senior IT Service Delivery Manager, reporting into the Director of IT Service Delivery & Ops. The role will provide senior leadership and governance across the organisation’s IT Service Management function, ensuring IT services are delivered with consistency, stability, and quality at scale. You will own and strengthen the core ITIL service management processes including Major Incident, Problem, Change, and Service Transition setting clear standards, embedding best practice, and ensuring they are applied rigorously across the organisation. This is a pivotal role for an experienced service leader who can combine strategic oversight with operational credibility, shaping how IT services are governed, improved, and sustained.
Success in this role looks like:
- Own and refine operational KPIs, SLAs and OLAs, ensuring they drive performance, efficiency, and customer satisfaction at scale.
- Act as senior escalation authority for all critical incidents, major problems, and high‑impact operational issues.
- Oversee the senior‑level governance of new services entering Operations, ensuring risk mitigation, scalability, and successful adoption.
- Direct high‑severity incident response, ensuring rapid stabilisation, transparent communication, and clear recovery plans.
- As the senior governance lead for Service Delivery, the role also provides strategic continuity by deputising for the Director of IT Service Delivery & Operations when required, ensuring leadership coverage, stability of decision‑making, and alignment to the wider organisational strategy in their absence.
- Own and drive the governance framework that ensures all IT Service Operations comply with UK & Ireland Data Protection, E‑Privacy, and Cyber Security standards.
- Proactively identify emerging operational risks, defining mitigation approaches, and embedding the controls, policies, and ways of working required to safeguard service integrity.
What we’re looking for:
- Proven experience as a Senior Manager in Service Management ITIL V4 Managing Professional or higher, with ITIL Master preferred.
- Broad Technical & Business Awareness: Understanding of investment appraisal techniques, Dynamics AX/NAV, SQL, infrastructure, networking, and desktop environments, combined with strong internal business knowledge and external awareness of industry best practices and emerging technologies.
- Ability to lead complex incident, problem and change processes effectively.
- Communications skills with demonstrated success in influencing stakeholders and fostering effective cross‑departmental teamwork.
- Relationship building with ability to establish effective working relationship across the business.
What’s in it for you:
- Competitive salary and performance‑based bonuses.
- Competitive pension contributions.
- Private health and dental care.
- Income protection.
- Professional development opportunities.
- Fun team events and a supportive work environment.
- Pizza discount!
Senior IT Service Delivery Manager in Milton Keynes employer: 慨正橡扯
As a Senior IT Service Delivery Manager, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With competitive salaries, performance-based bonuses, and comprehensive health benefits, our company fosters a culture of collaboration and innovation, ensuring that you have the resources and opportunities to excel in your role while enjoying fun team events and perks like pizza discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Service Delivery Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and real-world applications. Think of examples where you've successfully managed incidents or improved service delivery. We want you to showcase your experience and how it aligns with the role!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that resonate with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one. It’s all about finding the right fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Share any additional thoughts you have about the conversation, and reiterate your enthusiasm for the role. Let’s make sure they remember you!
We think you need these skills to ace Senior IT Service Delivery Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Service Delivery Manager role. Highlight your experience with ITIL processes and any relevant leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed service delivery and improved operational efficiency in the past.
Showcase Your Technical Knowledge:Don’t forget to mention your technical expertise! Whether it's SQL, Dynamics AX/NAV, or your understanding of infrastructure, make sure we know about your broad technical awareness and how it can benefit our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 慨正橡扯
✨Know Your ITIL Inside Out
Make sure you’re well-versed in ITIL V4 principles, especially the core service management processes like Major Incident and Change Management. Be ready to discuss how you've applied these in previous roles and how they can be improved in the new position.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams through complex incidents and changes. Think about times when you’ve had to make tough decisions or influence stakeholders, and be ready to share those stories.
✨Understand the Business Landscape
Brush up on the company’s business model and how IT services support it. Being able to connect your technical knowledge with business outcomes will show that you’re not just a techie but also a strategic thinker.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think through potential high-severity incidents and how you would manage them, including communication strategies and recovery plans.
