Customer Analytics & Insights Manager in Milton Keynes

At Domino’s, your skills, ideas and judgement really matter. As our Customer & Consumer Analytics Manager, you’ll play a key role in how we understand customers, spot opportunities and turn insight into action across the business. You’ll help shape decisions, guide a team, and improve how we use data to deliver a better experience for customers and stronger performance across the UK & Ireland.

What You’ll Bring

• This role could suit you if you enjoy balancing hands‑on analytics with people leadership.
• You’ll be based in Manchester or Milton Keynes, working in a hybrid way with 1–2 days a week in the office.
• Strong SQL skills and experience working with large datasets.
• Experience building dashboards and reporting in tools such as Power BI, Tableau or similar.
• A background in customer, consumer or commercial analytics, ideally in an e‑commerce or digitally led environment.
• Experience managing or mentoring people, with the confidence to set priorities, coach others and maintain high standards.
• The ability to communicate complex insight clearly to both technical and non‑technical audiences.

What You’ll Be Doing

• You’ll own and develop insight across customer, consumer, brand and competitor topics, helping teams make better decisions with a clearer view of what’s happening in the market and what matters most to customers.
• You’ll work closely with colleagues across Digital, Marketing, Operations, Strategy and Product, while also managing a team of analysts and keeping insight delivery practical, useful and commercially relevant.
• Lead customer, consumer and market insight across the UK & Ireland business, turning findings into actionable recommendations for Marketing, Digital, Product and Operations.
• Own SQL‑led analysis, customer segmentation, behavioural modelling and dashboard development, helping senior stakeholders track performance and spot opportunities earlier.
• Manage and develop a team of analysts, setting priorities, coaching great work and building a culture of curiosity, evidence‑based thinking and analytical quality.

How We Will Support You

• Bring your flavour, and we’ll back your future. For manager‑level roles, our support should feel practical, visible and genuinely useful — with room to build leadership capability, grow your expertise and shape how work gets done.
• A clear induction and support from your manager and team, so you can quickly get to grips with the role, the priorities and how your work connects to the bigger picture.
• Opportunities to deepen your expertise, build leadership capability and grow your career in a role with real visibility across the business.
• The space to shape how insight is delivered, improve ways of working, and bring forward ideas that help us make better decisions.

Benefits

• Recognition for great work, whether that’s everyday appreciation or bigger moments through things like our Domi Awards.