At a Glance
- Tasks: Join our telephone support team to assist customers and resolve queries.
- Company: AJ Bell, a leading financial services provider with a focus on customer satisfaction.
- Benefits: Starting salary of £27,100, 25 days holiday, health cash plan, and gym access.
- Other info: Full training provided, with opportunities for career growth and professional qualifications.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: 5 GCSEs including Maths and English; strong communication and customer service skills.
The predicted salary is between 24000 - 26000 £ per year.
We’re looking to recruit hardworking, customer‑centric individuals to join our telephone support teams, where you will play a key role in providing our award‑winning service to our customers. If you enjoy working with people and have experience in customer service, hospitality, retail, administration, or simply have a natural ability to help others, this could be the role for you. You don’t need previous financial services experience, or any specific background, as we provide full training and ongoing support to help you succeed.
At AJ Bell, we believe investing should feel good, and our customer support teams play a vital role in making that happen every day. We have big growth plans with multiple opportunities available. Inductions will take place for these roles on a 3‑weekly basis.
What does the job involve?
Our telephone support agents are the first point of contact for AJ Bell and Investcentre customers, helping to answer questions and resolve queries across our award‑winning product range. You’ll handle inbound calls, respond to emails, and use a secure messaging system, ensuring all interactions are managed in line with service level agreements and compliance policies. This is a fast‑paced client services environment where you will receive full training and ongoing support to build your knowledge, confidence and capability in the role. Career development is an important part of life at AJ Bell, and when the time is right, we’ll support you to take the next step. We also offer paid study support for professional qualifications.
Knowledge & Experience
- Minimum of 5 GCSEs grades 9‑4 (A*-C) or equivalent, including Maths and English.
- Excellent customer service skills with a polite and professional telephone manner.
- Strong communication skills, both written and verbal.
- Competent with Microsoft Word, Excel and Outlook.
- Ability to work under pressure and meet deadlines.
- Patience and empathy when supporting customers who may need extra help.
- Previous contact centre or financial services experience is not essential; we provide full training to help you succeed.
This is a 40‑hour per week role on a rota basis, Monday to Saturday between 8am–9pm. You’ll work 1 in 3 Saturdays (10am–2pm) and occasional bank holidays when the US market is open.
What we offer
- Starting salary of £27,100 (can be higher dependent on previous financial services experience)
- 25 days holiday, increasing with service + buy/sell scheme + bank holidays
- 6% pension with matched contributions
- Discretionary bonus scheme
- Share schemes (including free shares and BAYE)
- Health Cash Plan and discounted private healthcare
- Free onsite gym
- Enhanced family leave (subject to qualifying criteria)
- Travel and bike loan schemes
- Employee Assistance Programme
Telephone Support Agent in Manchester employer: 慨正橡扯
At AJ Bell, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment for our Telephone Support Agents. With comprehensive training, ongoing development opportunities, and a strong emphasis on employee well-being, we ensure that our team members feel valued and empowered to grow in their careers. Located in a vibrant area, our workplace fosters a culture of collaboration and customer-centricity, making it an ideal place for those looking to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Support Agent in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 慨正橡扯. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 慨正橡扯 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telephone Support Agent in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 慨正橡扯:Your cover letter is your chance to shine! Tell us why you want to work at 慨正橡扯 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 慨正橡扯!
How to prepare for a job interview at 慨正橡扯
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
