At a Glance
- Tasks: Deliver technical training on Cisco Webex and UCaaS, supporting partners with hands-on learning.
- Company: Join Gamma, a leading supplier of Unified Communications in Europe.
- Benefits: Enjoy 25 days annual leave, volunteer days, and private medical insurance.
- Other info: Hybrid role with travel; we value diversity and inclusion in our teams.
- Why this job: Make an impact by empowering partners with cutting-edge technology and training.
- Qualifications: Strong technical background in Cisco Webex and experience in delivering training.
The predicted salary is between 50000 - 65000 £ per year.
We can align to an office (London or Manchester) or remote working with travel to partner site. Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
Responsibilities
- Technical Enablement: Design and deliver in‑depth technical training covering Cisco Webex, CCaaS, APIs, integrations, and Gamma’s associated services.
- Hands‑On Training: Provide practical, lab‑based learning sessions including system configuration, provisioning, call flows, and feature demonstrations.
- Certification Readiness: Prepare partners for Cisco and Gamma technical accreditations through structured learning paths.
- Content Development: Produce detailed technical guides, configuration playbooks, solution diagrams, and e‑learning modules.
- Solution Expertise: Act as a subject matter expert for Cisco Webex and CCaaS within Gamma’s wholesale partner ecosystem.
- Partner Support: Provide technical knowledge transfer during partner onboarding and assist with advanced troubleshooting when required.
- Collaboration: Work closely with Product teams to maintain training content accuracy and incorporate platform updates and enhancements.
- Continuous Improvement: Evaluate training delivery effectiveness through assessments, feedback, and performance metrics.
Qualifications
- Strong technical background in Cisco Webex (Calling, Meetings, Messaging) or UCaaS based equivalent, and cloud contact centre platforms (CCaaS).
- Experience delivering technical training or enablement to partners, resellers, or internal technical teams.
- Proficient in solution design, configuration, troubleshooting, and integration of UCaaS/CCaaS platforms.
- Familiarity with networking fundamentals (SIP, RTP, QoS, SBCs, firewalls) and how they impact UC and CCaaS deployments.
- Excellent technical documentation, presentation, and facilitation skills.
- Ability to explain complex technical concepts clearly to mixed‑ability audiences.
- Hands‑on experience with partner labs, demo environments, or sandbox systems.
- Cisco certifications (e.g., CCNP Collaboration, Cisco Webex Collaboration Specialist, CCaaS vendor certs) preferred, but will also consider experience.
- Previous exposure to channel/wholesale environments desirable.
Benefits
- 25 days of annual leave, plus an extra day off for your birthday.
- A volunteer day to support a charity that matters to you.
- Enhanced maternity and paternity pay.
- A contributory pension plan.
- Group income protection and life assurance (four times your salary).
- Tax‑efficient share save and share incentive plans.
- Private medical insurance through Vitality, which extends to your immediate family.
- An Electric Vehicle scheme through Octopus and a Cycle to Work scheme.
Additional Information
Unfortunately, we can’t offer visa sponsorship or relocation support for this role. This role is either Hybrid from our Manchester or London office or remote. Travel to partner site is required on a weekly basis.
Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from under‑represented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance and enjoy working here at Gamma.
Technical Sales Specialist (Cisco) in Manchester employer: 慨正橡扯
Gamma is an exceptional employer that prioritises work-life balance and employee well-being, offering generous benefits such as 25 days of annual leave, enhanced parental pay, and private medical insurance. With a culture rooted in trust and flexibility, employees are encouraged to thrive both personally and professionally, while also having the opportunity to contribute to meaningful causes through volunteer days. The role of Technical Sales Specialist provides a unique chance to grow within a leading UCaaS provider, collaborating with diverse teams and gaining expertise in cutting-edge technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales Specialist (Cisco) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Gamma on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Sales Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your Cisco Webex knowledge. Make sure you can explain complex concepts simply, as you'll need to demonstrate your technical expertise and training skills during the process.
✨Tip Number 3
Showcase your hands-on experience! If you've worked with partner labs or demo environments, be ready to discuss specific examples. This will highlight your practical skills and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Gamma family.
We think you need these skills to ace Technical Sales Specialist (Cisco) in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Sales Specialist role. Highlight your experience with Cisco Webex and UCaaS, and don’t forget to showcase any relevant certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention your hands-on training experience and any technical documentation skills you have.
Showcase Your Technical Skills:In your application, make sure to highlight your technical expertise, especially in areas like system configuration and troubleshooting. We love candidates who can clearly explain complex concepts, so don’t hold back on demonstrating your knowledge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Gamma!
How to prepare for a job interview at 慨正橡扯
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco Webex and CCaaS platforms. Be ready to discuss specific features, configurations, and troubleshooting techniques. This will show that you’re not just familiar with the products but can also provide valuable insights during the interview.
✨Prepare for Hands-On Scenarios
Since the role involves hands-on training, be prepared to demonstrate your practical skills. Think about how you would conduct a lab session or explain a complex concept to a mixed-ability audience. Practising these scenarios can help you feel more confident and articulate during the interview.
✨Showcase Your Training Experience
Highlight any previous experience you have in delivering technical training or enablement. Be ready to share examples of how you’ve successfully engaged partners or internal teams, and what methods you used to ensure they understood the material. This will illustrate your capability to fulfil one of the key responsibilities of the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about Gamma’s approach to partner support and continuous improvement in training delivery. This not only shows your interest in the company but also demonstrates your proactive mindset and desire to contribute to their success.
