Senior Solutions Architect - Enterprise Markets in Manchester

A bit about us

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward‑thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We’re expanding rapidly to bring digital automation and Gamma‑powered services to Enterprise, Public Sector and Small to medium businesses, both directly and through a growing network of channel partners. We move fast with a start‑up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Who are we looking for?

We are looking for a hands‑on leader to own post‑sales CX architecture and be responsible for ensuring the effectiveness and commercial success of the CX Team (4 people). The role provides technical and architectural leadership, ensuring the team consistently delivers high‑quality, innovative, and profitable solutions for external customers. You will also be accountable for large‑scale complex customer requirements and be the go‑to escalation point within the team.

What will you be doing day‑to‑day?

• Lead a team of 4 (Solution Architects and CX Engineers) – overseeing effectiveness, culture, job satisfaction, strategy, and training, including line manager duties.
• Design complex projects focused around the Gamma CX portfolio.
• Meet with clients to collaboratively design the solution, explain what is possible and push the boundaries of our products and Amazon’s services.
• Have a key focus on Customer Experience (CX) to ensure we provide excellent, efficient and frustration‑free customer journeys.
• Design solutions that are easily maintainable by our clients in a self‑serve manner and which collect data allowing us to iterate and improve.
• Identify and evaluate plugins that would make agents more efficient and allow them to provide better customer experiences.
• Brief developers and engineers on the designed solution, communicating the vision, aims and drivers for the project.
• Work with product teams to build out the roadmap with new features and ideas, fed by client discussions.

What you’ll need:

• Experience deploying complex Contact Centres, Cloud Architecture, Systems Design and Infrastructure Architecture.
• AWS certification (e.g. AWS Solutions Architect Associate or Professional).
• Excellent troubleshooting ability with extensive hands‑on IT support experience, both back‑end and client‑facing.
• Experience working in a fast‑paced environment across multiple projects simultaneously.
• Excellent communication skills with the ability to communicate at all stakeholder levels.
• Experience with UCaaS would be beneficial, such as MS Teams.
• Experience of SIP Protocol would be beneficial.

What do we offer you?

• 25 days of annual leave, plus an extra day off for your birthday.
• A volunteer day to support a charity that matters to you.
• Enhanced maternity and paternity pay and childcare vouchers.
• A pension plan with Gamma contributions of 4.59% plus your own contributions.
• Group income protection and life assurance (four times your salary).
• Tax‑efficient share save and share incentive plans.
• Private medical insurance through Vitality, extending to your immediate family.
• An Electric Vehicle scheme through Octopus and a Cycle to Work scheme for sustainable commuting.

A few things to note

Unfortunately, we can’t offer visa sponsorship or relocation support for this role. This role is hybrid from our Manchester, Glasgow, Newbury or London office 3 times a week. If you feel you could be a good fit for Gamma but do not think you meet all the requirements, we still encourage you to apply.

Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from under‑represented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance and enjoy working here at Gamma.