At a Glance
- Tasks: Lead strategic planning and design innovative services for clients.
- Company: Hippo, a forward-thinking consultancy with a focus on user-centred design.
- Benefits: Competitive salary, 25 days holiday, flexible benefits, and relocation support.
- Other info: Join a diverse team committed to innovation and inclusivity.
- Why this job: Make a real impact by shaping services that meet user needs and drive business success.
- Qualifications: Expertise in service design, Agile delivery, and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 € per year.
About The Role
Hippo is recruiting for senior consultants in service design. Service designers take a holistic approach to evaluating our client’s business ecosystem and lead the strategic planning for our client’s services. You’ll co‑create new service propositions or evolve existing services and manage relationships between different groups. You’re a champion of user‑centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design.
What you’ll do
As a senior consultant in service design, you’ll be seen by the client project team and senior client stakeholders as a trusted expert in your field. You may perform the role of a service delivery lead overseeing Hippo’s project delivery team. Depending on the size, complexity, and needs of the project, you will manage various dependencies across teams and departments. You will support the team in delivering at pace by working effectively across organisational, technical, and situational boundaries and translating concepts into tangible deliverables for the team to execute on. Contributing to the service design Community of Practice, you may also be a line manager. Hippo will provide exciting opportunities to share your expertise to influence clients and team members and to develop as a leader.
Key Responsibilities
- Lead strategic planning for the client’s service to ensure it meets business and user needs.
- Articulate goals for the service through artefacts such as service maps, value propositions or service blueprints.
- Provide advice and recommendations on potential approaches to organisational problems.
- Plan and facilitate groups toward a common goal and be the voice of the customer in the room.
- Generate concepts, proposals and plans for new service propositions, or to evolve and improve existing services.
- Simplify complex, cross‑departmental information and processes, making them understandable to all through visual communication.
Skills and experience that you need
You will be an expert at designing services from end to end and improving existing services that are underperforming. Your work will be primarily self‑initiated. Experience of working with service/product owners and senior stakeholders is essential, as is the ability to take a pragmatic approach to meeting a client’s needs. You will also:
- Be confident working with senior stakeholders, demonstrating how user research and service design analysis techniques have been used to support the design decisions.
- Manage relationships effectively, building long‑term, strategic partnerships.
- Have advanced experience with Agile delivery.
- Be able to create trust and authenticity in teams and can respond to challenges.
Government Digital Service (GDS) or Public Sector experience is an advantage but not essential. Service design is a fairly new and broad profession and we expect you to have expertise or experience in one or more of the following related design disciplines: user experience design; business analysis; digital strategy; business architecture; product management.
Benefits
As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:
- Contributory pension scheme (Hippo 6% with employee contributions of 2%)
- 25 days holiday plus UK public holidays
- Perkbox access for a wide range of discounts
- Critical illness cover
- Life assurance and death in service cover
- Volunteer days
- Cycle‑to‑work scheme for the avid cyclists
- Salary sacrifice electric vehicles scheme
- Season ticket loans
- Financial and general wellbeing sessions
- Flexible benefits scheme with options of:
- private health cover
- private dental cover
- additional company pension contributions
- additional holidays (up to an extra 2 days)
- wellbeing contribution
- charity contributions
- tree planting
Diversity, Inclusion and Belonging at Hippo
At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio‑economic backgrounds can we create an environment where all can contribute and thrive. We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.
Hippo locations
We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We’re on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices which will be your contracted office location. Given the dynamic nature of a consulting business, you may be required to work on‑site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel. Plus, we offer a generous relocation support package of up to £8k (please ask for terms and conditions) to help make your move a smooth one.
Senior Service Designer in Manchester employer: 慨正橡扯
Hippo is an exceptional employer that champions a culture of collaboration and innovation, providing senior service designers with the opportunity to lead strategic planning and influence client services. With a commitment to diversity and inclusion, employees benefit from a supportive environment that fosters professional growth through mentorship and community engagement, alongside a competitive salary and comprehensive benefits package. Located in vibrant cities across the UK, Hippo offers flexibility and generous relocation support, making it an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the service design field. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the game. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Include case studies that demonstrate your user-centred approach and how you’ve tackled complex problems. This will make you stand out when you’re chatting with potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out to companies you admire, like Hippo, and express your interest in working with them. A well-timed email can open doors that you didn’t even know existed.
✨Tip Number 4
Prepare for interviews by practising common questions related to service design. Think about how you can articulate your experience with Agile methodologies and user research. The more prepared you are, the more confident you’ll feel when it’s time to shine!
We think you need these skills to ace Senior Service Designer in Manchester
Some tips for your application 🫡
Show Your Expertise:When writing your application, make sure to highlight your experience in service design and how you've successfully led projects. Use specific examples that demonstrate your ability to manage relationships with senior stakeholders and deliver user-centred solutions.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to articulate your goals and how you can contribute to Hippo's mission. Remember, we want to see your thought process, so don’t shy away from sharing your strategic planning skills!
Tailor Your Application:Make sure to customise your application for the Senior Service Designer role. Refer to the job description and align your skills and experiences with the key responsibilities and requirements mentioned. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Hippo and what we stand for!
How to prepare for a job interview at 慨正橡扯
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Brush up on user-centred design and Agile practices, as these will be crucial in demonstrating your expertise during the interview.
✨Prepare Real-World Examples
Think of specific projects where you've led strategic planning or improved services. Be ready to discuss how you managed relationships with stakeholders and translated complex concepts into actionable plans.
✨Showcase Your Communication Skills
As a senior consultant, you'll need to articulate goals clearly. Practice explaining your ideas using visual aids like service maps or blueprints, as this will help convey your thought process effectively.
✨Demonstrate Your Leadership Qualities
Be prepared to discuss your experience in leading teams and facilitating group discussions. Highlight how you've built trust and authenticity within teams, as this is key to managing relationships and driving project success.
