Senior IT Solutions Engineer in Manchester

A bit about us At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS). We’re a fast-moving technology organisation delivering innovative voice, data, and mobile solutions across Europe. Our product and service portfolio is at the heart of what we do – powering reliable, scalable communications for thousands of businesses. Behind the scenes, our engineering teams design, build, and maintain the software systems that generate real business impact. We combine the agility of a start‑up mindset with the stability of a leading European business. Collaboration, ownership, and continuous improvement define how we work – and we’re always looking for people who want to build meaningful technology at scale.

Who are we looking for? We’re seeking an experienced Senior IT Solutions Engineer who can quickly integrate into the team and build on existing work with confidence. You’ll bring a proactive, collaborative approach, strong technical expertise, and the ability to contribute from day one – helping to deliver high‑quality solutions while working seamlessly with colleagues across the business.

What will you be doing day-to-day?

• Collaborate with Technical Leads to drive IT projects from conception to completion.
• Coordinate with various departments to ensure project alignment with business objectives.
• Implement and manage security measures in collaboration with the security team to safeguard data and systems.
• Generate comprehensive reports and maintain detailed documentation for system configurations, processes, and procedures, while sharing knowledge and training others.
• Present findings and strategic recommendations to management.
• Lead the design, implementation, and management of IT engineering solutions to meet business requirements.
• Initiate and participate in service improvement initiatives.
• Ensure strict adherence to change control processes.

What you’ll need:

• Strong knowledge of relevant technologies, programming languages, and tools.
• Experience with system architecture, software development, and network infrastructure.
• Ability to diagnose and resolve complex technical issues.
• Strong analytical skills to evaluate and improve technical solutions.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Strong interpersonal skills to work effectively with diverse teams.
• Ability to build and maintain positive working relationships.
• Experience in managing and coordinating technical projects.
• Ability to prioritise tasks and manage time effectively.
• Degree in Computer Science, Engineering, or a related field.
• Several years of experience in a technical role, e.g. Engineering or systems engineering.
• Relevant certifications (e.g. Azure) are a plus.

What do we offer you? At Gamma, we believe in work–life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. We also provide a volunteer day, allowing you to support a cause that matters to you. Family is important to us. With enhanced maternity and paternity pay, we support you at every stage of life. Our contributory pension scheme helps you plan for the future, with Gamma increasing contributions in line with yours. Your wellbeing comes first. We offer group income protection, life assurance (four times your salary), and private medical insurance through Vitality, which extends to your immediate family. We want you to share in our success, which is why we offer tax‑efficient share save and share incentive plans. We’re also committed to sustainability, offering an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making greener travel easier.

A few things to note Unfortunately, we can’t offer visa sponsorship or relocation support for this role. This role is hybrid, with office and home working flexibility. If you feel you could be a great fit for Gamma but don’t meet every requirement, we still encourage you to apply – you might be exactly who we’re looking for. Gamma is an equal opportunity employer. We are committed to building inclusive, diverse teams where everyone can be their authentic selves. We welcome applications from all backgrounds and do not discriminate based on any protected characteristics.