At a Glance
- Tasks: Support and enhance software applications while collaborating with diverse teams.
- Company: Join a leading financial services firm in Manchester with a dynamic work culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a collaborative environment with global teams and endless learning opportunities.
- Why this job: Make a real impact by improving application support and driving innovation.
- Qualifications: Strong SQL skills, experience with monitoring tools, and a proactive attitude.
The predicted salary is between 40000 - 50000 £ per year.
We’re seeking a future team member to join our team. This role is located in Manchester. In this role, you’ll make an impact in the following ways:
- Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment.
- Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications.
- Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
- Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.
To be successful in this role, we’re seeking the following:
Technical skills:- Excellent SQL scripting skills
- Knowledge of any scripting language such as PowerShell or VBScript
- Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
- Experience of using Azure and Snowflake technology
- Knowledge of multi-tier application architecture
- Experience of web technologies and internet based applications
- Experience of working with Production and Non-production environments
- Experience of application recovery of priority incidents with limited support
- Understanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.)
- Knowledge of any issue/problem tracking system such as ServiceNow
- Common AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation
- AI Automation Agentic AI Prompt Engineering
- Excellent verbal and written communication skills
- Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority.
- Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams.
- High level of professionalism when communicating with external clients and internal users to resolve problems.
- Take ownership of problems and strive to bring the problem to closure whilst managing expectations.
- Results oriented, leading by example with excellent analytical and problem-solving skills.
- Maintain an attitude of continual service improvement to help suggest improvements and drive change.
Senior Associate, Production Services Application Support Analyst in Manchester employer: 慨正橡扯
At BNY Pershing, we pride ourselves on being an exceptional employer, offering a collaborative work culture that fosters innovation and professional growth. Located in the vibrant city of Manchester, our team enjoys access to cutting-edge technology and resources, alongside opportunities for continuous learning and development. We value our employees' contributions and encourage a proactive approach to problem-solving, making this a rewarding environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Associate, Production Services Application Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at BNY Pershing on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Associate role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss SQL scripting, monitoring tools, and AI automation. We want to see that you’re not just familiar with these concepts but can apply them in real-world scenarios.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to share examples of how you've tackled issues in the past, especially in high-pressure situations. We love candidates who take ownership and drive solutions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at BNY Pershing.
We think you need these skills to ace Senior Associate, Production Services Application Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Associate, Production Services Application Support Analyst. Highlight your technical skills like SQL scripting and experience with monitoring tools, as well as any relevant soft skills that show you can work well in a team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences where you've collaborated with teams or resolved issues, and don’t forget to show your enthusiasm for working with us at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, be sure to include examples of how you've tackled challenges in the past. Whether it's diagnosing software issues or improving processes, we want to see how you take ownership and drive results.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at 慨正橡扯
✨Know Your Tech Inside Out
Make sure you brush up on your SQL scripting skills and any relevant scripting languages like PowerShell or VBScript. Familiarise yourself with the monitoring tools mentioned in the job description, such as AppD and Splunk, so you can confidently discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved issues in previous positions. Think about times when you took ownership of a problem and how you managed to bring it to closure, especially under pressure. This will demonstrate your analytical skills and results-oriented mindset.
✨Communicate Like a Pro
Since this role involves liaising with various teams, practice articulating your thoughts clearly and concisely. Be ready to discuss how you've effectively communicated with both technical and non-technical stakeholders in the past. Good communication is key to success in this position!
✨Embrace Continuous Improvement
Be prepared to talk about how you've identified opportunities for improvement in your previous roles. Whether it's through AI tools or automation, showing that you have a proactive attitude towards enhancing processes will resonate well with the interviewers. They want someone who is always looking to drive change!
