At a Glance
- Tasks: Provide live chat support, troubleshoot issues, and enhance client experiences with our software.
- Company: Join one of the fastest-growing PropTech companies in the UK.
- Benefits: Hybrid working, £1000 holiday bonus, £500 L&D budget, and mental health support.
- Other info: Be part of a supportive culture with exciting career growth opportunities.
- Why this job: Make a real impact in the property industry while developing your tech skills.
- Qualifications: Experience in live chat or IT support, strong communication skills, and a passion for technology.
The predicted salary is between 25500 - 27000 £ per year.
Manchester (Hybrid, up to 2 days WFH) | £25.5k - £27k
Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.
If you join us, you’ll be helping to improve the property industry for everyone by ensuring our clients love our software and helping them find their way around the system! You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features, making sure Street.co.uk remains best-in-class.
On a day-to-day basis you’ll be the go-to for our clients, providing live chat support, building your knowledge of our products, troubleshooting issues and then assessing the best course of action to resolve the problem. As your product knowledge grows, you’ll be able to take on more responsibility, dealing with more technical incidents. If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!
A bit about you…
- You have commercial experience in either a live chat or IT Support role, with a keen interest in technology.
- You’ll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem.
- You have a passion for technology and websites and an enthusiasm for developing this knowledge even further.
- You’re a self-starter who can take initiative where required.
- You’ll have outstanding communication skills, both written and verbal.
- You feel confident working with a variety of stakeholders (e.g. internal and external, technical and non-technical).
- You’re highly organised and experienced at time management and prioritisation.
- You’re calm and collected under pressure whilst keeping a happy and positive mindset.
- You’re adaptable to each issue dealt with and truly take pride in your work.
Here’s what you can expect to be working on as a Live Chat Support Specialist at Street Group:
- Becoming a Street.co.uk expert.
- Acting as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call.
- Be able to make the call of when to escalate more complex tasks to our Street Engineering teams.
- Proactively looking at ways to build your knowledge of our products Street.co.uk and Bridge.
- Proactively ensuring customers understand and are making the most of the latest product updates/releases.
- Working with a variety of customers from small independents through to large multi-branch estate agencies.
- Responding to any system bugs reported by the client and escalating this to the development team where necessary.
- Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team.
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!
Why join Street Group?
- Hybrid-working - you can work from home up to 2 days per week.
- Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!).
- Joining a culture that supports your development and encourages growth.
- £500 yearly L&D budget for your career development.
- Your birthday on us - we pay, you stay away.
- Give something back - 2 paid days volunteering on us.
- Enhanced maternity, paternity & adoption pay.
- Mental health & well-being support via Health Assured.
- Regular well-being initiatives.
- Joining a new team in an exciting business with huge ambition.
- Be a part of something bigger - everyone in our team is passionate about improving the entire property industry!
- A chance to work on cutting-edge technology.
- Comfortable, relaxed office space - office dogs welcome!
- Fully stocked fridge and beers (or an alternative) on us every Friday afternoon.
- Company and team off-sites, events and happy hours.
- Cycle to work scheme.
- Electric car salary sacrifice scheme.
- Feel good about sustainability - we're a climate-positive company!
Salary: Up to £27,000, dependent on experience. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.
Live Chat Specialist in Manchester employer: 慨正橡扯
Street Group is an exceptional employer that fosters a vibrant and inclusive work culture, offering hybrid working options and a generous benefits package including a £1000 holiday fund after your first year, a yearly L&D budget, and enhanced family leave policies. With a strong focus on employee growth and well-being, you'll have the opportunity to work with cutting-edge technology while contributing to meaningful improvements in the property industry, all within a supportive team environment that values your input and development.
StudySmarter Expert Advice🤫
We think this is how you could land Live Chat Specialist in Manchester
✨Tip Number 1
Get to know Street Group inside out! Familiarise yourself with our products and services so you can chat confidently with clients. The more you know, the better you'll be at helping them out!
✨Tip Number 2
Practice your live chat skills! Try role-playing scenarios with friends or family to get comfortable with troubleshooting and managing client expectations. It’ll help you stay calm under pressure when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups to learn more about the company culture and what it’s really like to work here. Plus, it might just give you an edge in your application!
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t tick every box, we value passion and potential. Show us your enthusiasm for tech and how you can contribute to making the property industry better!
We think you need these skills to ace Live Chat Specialist in Manchester
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! We love candidates who are genuinely excited about the products we offer and how they can improve the property industry.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in live chat or IT support. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to understand your background and what you can bring to the team. Remember, communication is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at 慨正橡扯
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Street.co.uk and its features. Familiarise yourself with the software and think about how you would explain it to a client. This will show your enthusiasm for the role and your ability to communicate effectively.
✨Practice Live Chat Scenarios
Since you'll be providing live chat support, practice common customer queries and how you would respond. Think about how to troubleshoot issues and manage expectations. Role-playing these scenarios can help you feel more confident during the actual interview.
✨Show Off Your Communication Skills
Outstanding communication is key for this role. During the interview, focus on articulating your thoughts clearly and concisely. Use examples from your past experiences to demonstrate how you've successfully communicated with clients or team members in challenging situations.
✨Be Ready to Adapt
The property tech industry is fast-paced, so be prepared to discuss how you handle pressure and adapt to changing situations. Share examples of times when you've had to think on your feet or adjust your approach to meet a client's needs. This will highlight your problem-solving skills and resilience.
