At a Glance
- Tasks: Design and deliver technical training on Cisco Webex and UCaaS services.
- Company: Join Gamma, a leading supplier of Unified Communications in Europe.
- Benefits: Enjoy 25 days annual leave, volunteer days, and private medical insurance.
- Other info: Flexible remote/hybrid work with travel to partner sites required.
- Why this job: Make an impact by empowering partners with essential technical skills.
- Qualifications: Strong background in Cisco Webex or UCaaS and experience in technical training.
The predicted salary is between 45000 - 55000 £ per year.
We can align to an office (London or Manchester) or remote working with travel to partner site. Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
Responsibilities
- Technical Enablement: Design and deliver in‑depth technical training covering Cisco Webex, CCaaS, APIs, integrations, and Gamma’s associated services.
- Hands‑On Training: Provide practical, lab‑based learning sessions including system configuration, provisioning, call flows, and feature demonstrations.
- Certification Readiness: Prepare partners for Cisco and Gamma technical accreditations through structured learning paths.
- Content Development: Produce detailed technical guides, configuration playbooks, solution diagrams, and e‑learning modules.
- Solution Expertise: Act as a subject matter expert for Cisco Webex and CCaaS within Gamma’s wholesale partner ecosystem.
- Partner Support: Provide technical knowledge transfer during partner onboarding and assist with advanced troubleshooting when required.
- Collaboration: Work closely with Product teams to maintain training content accuracy and incorporate platform updates and enhancements.
- Continuous Improvement: Evaluate training delivery effectiveness through assessments, feedback, and performance metrics.
Qualifications
- Strong technical background in Cisco Webex (Calling, Meetings, Messaging) or UCaaS based equivalent, and cloud contact centre platforms (CCaaS).
- Experience delivering technical training or enablement to partners, resellers, or internal technical teams.
- Proficient in solution design, configuration, troubleshooting, and integration of UCaaS/CCaaS platforms.
- Familiarity with networking fundamentals (SIP, RTP, QoS, SBCs, firewalls) and how they impact UC and CCaaS deployments.
- Excellent technical documentation, presentation, and facilitation skills.
- Ability to explain complex technical concepts clearly to mixed‑ability audiences.
- Hands‑on experience with partner labs, demo environments, or sandbox systems.
- Cisco certifications (e.g., CCNP Collaboration, Cisco Webex Collaboration Specialist, CCaaS vendor certs) preferred, but will also consider experience.
- Previous exposure to channel/wholesale environments desirable.
Benefits
- 25 days of annual leave, plus an extra day off for your birthday.
- A volunteer day to support a charity that matters to you.
- Enhanced maternity and paternity pay.
- A contributory pension plan.
- Group income protection and life assurance (four times your salary).
- Tax‑efficient share save and share incentive plans.
- Private medical insurance through Vitality, which extends to your immediate family.
- Electric Vehicle scheme through Octopus and a Cycle to Work scheme.
Additional Information
Unfortunately, we can’t offer visa sponsorship or relocation support for this role. This role is either Hybrid from our Manchester or London office or remote. Travel to partner site is required on a weekly basis.
Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from under‑represented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance and enjoy working here at Gamma.
Cisco Webex & UCaaS Training Specialist (Remote/Hybrid) in Manchester employer: 慨正橡扯
At Gamma, we pride ourselves on being an exceptional employer that champions work-life balance and employee well-being. With generous benefits such as 25 days of annual leave, enhanced family support, and a commitment to health through private medical insurance, we foster a collaborative and inclusive culture where every team member can thrive. Our focus on continuous improvement and professional development ensures that as a Cisco Webex & UCaaS Training Specialist, you will have ample opportunities for growth while contributing to our mission of delivering innovative communication solutions across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Cisco Webex & UCaaS Training Specialist (Remote/Hybrid) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Gamma on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge of Cisco Webex and UCaaS. Be ready to discuss real-world scenarios where you've applied your skills. Show us how you can bring value to the team!
✨Tip Number 3
Don’t forget to showcase your training experience! If you've delivered technical training before, share specific examples of how you made complex topics easy to understand. We love seeing candidates who can communicate effectively!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining the Gamma family!
We think you need these skills to ace Cisco Webex & UCaaS Training Specialist (Remote/Hybrid) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Cisco Webex & UCaaS Training Specialist role. Highlight your relevant experience in technical training and your familiarity with Cisco products to show us you’re the perfect fit!
Show Off Your Technical Skills:We want to see your technical prowess! Include specific examples of your hands-on experience with UCaaS/CCaaS platforms, and don’t forget to mention any Cisco certifications you hold. This will help us understand your expertise better.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain complex concepts, as this reflects the skills we’re looking for in a candidate who can train others effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at 慨正橡扯
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco Webex and UCaaS platforms. Be ready to discuss specific features, integrations, and troubleshooting techniques. This will show that you’re not just familiar with the technology but can also apply it practically.
✨Prepare for Hands-On Scenarios
Since the role involves delivering practical training, be prepared to demonstrate your hands-on experience. Think about how you would set up a lab session or troubleshoot a common issue. Practising these scenarios can help you articulate your thought process during the interview.
✨Showcase Your Training Skills
Highlight any previous experience in delivering technical training. Prepare examples of how you've simplified complex concepts for different audiences. This will illustrate your ability to communicate effectively, which is crucial for this role.
✨Engage with the Company Culture
Research Gamma’s values and culture. Be ready to discuss how you align with their commitment to work-life balance and inclusion. Showing that you understand and appreciate their ethos can set you apart from other candidates.
