NOC Technician / Network Operations Centre (NOC) Analyst / Network Support Engineer (1st line) in Maidenhead

What you’ll do:

• Operate within a 24/7 Network Operations Centre, working day/night shift patterns.
• Monitor live platforms and services, reacting to events as required and liaising with the customer where necessary.
• Investigate incidents and take necessary actions to resolve them, attending technical and Service management bridge calls as required.
• Complete fault tickets accurately and with the required detail to produce a summary report.
• Create Incident Schedules and liaise with Resource Management to obtain the correct skills to undertake the tasks.
• Ensure the Escalation/Notification profile is followed in accordance with local processes to meet the agreed SLA.
• Inform the Incident Manager of all Major Incidents.
• Liaise with Asset Management to identify equipment/spares needed to resolve an Incident.
• Liaise with Change Management to agree changes needed to resolve an Incident and attend CAB meetings when required.
• Create routine Maintenance Schedules and direct Field Teams on performing the Maintenance Routine tasks.
• Act professionally, aligned to BT values, when dealing with customers and colleagues.
• Develop skills that align to the core business needs.
• Participate in drafting quality technical and incident reports and recommendations to the Management Team.
• Undergo additional training to match operational requirements and equipment.
• Cover team duties during periods of leave and sickness.
• Monitor network performance, capacity, and availability using industry-standard tools, taking action to prevent or resolve service degradation.
• Support implementation and maintenance of network, IT and infrastructure changes, ensuring minimal disruption to live services.

What you’ll bring:

• Experience in Fibre Network Transmission or working towards it (training may be provided).
• Understanding of Routing and Switching or working towards it; Network+ preferred.
• Understanding Incident Management and Service Operations environments.
• Ability to deliver proactive network monitoring and implement corrective action to ensure optimal network performance.
• Experience with BT network tools and monitoring systems such as Site Manager and Check MK (training may be provided).
• Business acumen to uphold GSS reputation with customers and suppliers in delivery of work packages.

Diversity and Inclusion: We encourage applications from all sections of the community and value diversity of backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities, and low socioeconomic backgrounds. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce, including those from ethnic minority groups, disabled and neurodiverse people and women.

Benefits: Competitive starting salary, embedded in a fantastic total reward package, including on-target bonus. Company match of 10% of pension contributions when you contribute 5%. 25 days annual leave (plus bank holidays), increasing with service. Paid parental leave of 18 weeks for all families and up to two weeks paid leave for carers. Flexible benefits including cycle-to-work, private healthcare, season ticket loans and retail discounts. World-class training and development opportunities in an inclusive environment. Discounted broadband, mobile and TV packages (including Discovery + and TNT Sport).