At a Glance
- Tasks: Lead a dynamic team to enhance and manage core business systems for efficiency and user experience.
- Company: Join a forward-thinking organisation focused on innovation and continuous improvement.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Exciting role with a focus on automation, standardisation, and industry-leading technologies.
- Why this job: Make a real impact by driving system improvements and collaborating with diverse teams.
- Qualifications: Experience in managing application support teams and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
The Systems Manager – Applications will lead a small, high-performing internal team and multiple external partners responsible for ensuring our core business systems are reliable, efficient, and continuously evolving to meet organisational goals. This role balances day-to-day service management with driving a roadmap of improvement and value creation from our business system investments and offers the opportunity to drive meaningful system improvements that enhance efficiency and user experience.
Key Responsibilities
- Lead and develop the Business Systems Support team, providing direction, coaching, and prioritisation across L2/L3 support and change activities.
- Ensure business systems within the team’s domain remain fit-for-purpose, stable, and aligned with evolving business needs.
- Manage third-party providers who perform much of the hands-on build and support work, ensuring quality and alignment to standards.
- Define and deliver an incremental roadmap for business system enhancements, optimisations, and integrations to maximise business value.
- Own and report on BAU service performance, including incident management, problem resolution, and service metrics.
- Establish key performance indicators (KPIs) and feedback loops to measure and report on the success (health, adoption, performance) of business systems within the domain.
- Partner with business stakeholders across functions to understand priorities, evolving processes and regulatory requirements and translate these into clear technical deliverables and solution designs.
- Evaluate new features, releases, and technologies within the business systems landscape.
- Stay abreast of industry trends and emerging technologies and drive innovation within the organisation making use of approaches such as proof of concept to demonstrate value.
- Champion best practices in system governance, documentation, release management, and user adoption.
- Contribute to enterprise-wide initiatives to strengthen systems alignment, interoperability, and process consistency.
- Champion automation and standardisation across processes and system usage.
Skills and Experience
- Proven experience managing business or enterprise application support teams.
- Hands-on familiarity with business systems such as Microsoft Dynamics 365 F&O, Workday, and SugarCRM.
- Demonstrable experience with D365 F&O is advantageous.
- Skilled at managing third-party service providers and ensuring quality, value, and compliance.
- Strong track record managing vendor relationships and delivery through mixed internal/external resources.
- Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Ability to translate complex system functionality into understandable business context and outcomes whilst also translating complex business requirements into unambiguous technical design.
- Experience balancing operational delivery with roadmap planning and continuous improvement.
- Strong project management capability, ideally with exposure to Agile and ITIL ways of working.
- Strong analytical and reporting capabilities to track service performance and outcomes.
- Experience with business process mapping and optimisation methodologies.
- Background managing integrations between ERP and data/BI platforms is useful.
- Experience within the construction industry can be advantageous.
- Strong project management skills and experience managing cross-functional teams.
- Vendor Management, particularly Managed Service Providers.
- Experience balancing BAU operations with project and change delivery.
Systems Manager - Application Management in London employer: 慨正橡扯
As a Systems Manager - Application Management, you will thrive in a dynamic work environment that values innovation and collaboration. Our company fosters a culture of continuous improvement, offering ample opportunities for professional growth and development while ensuring a supportive atmosphere where your contributions are recognised. Located in a vibrant area, we provide competitive benefits and the chance to work with cutting-edge technologies, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Manager - Application Management in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Systems Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its systems. Familiarise yourself with their tech stack, especially if they use Microsoft Dynamics 365 F&O or similar. We want you to show them you’re not just a fit for the role, but that you’re genuinely interested in their business!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you’ve led teams, managed vendors, or improved systems in the past. We want to hear about your successes and how you can bring that experience to the table.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that dream job with us!
We think you need these skills to ace Systems Manager - Application Management in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Systems Manager role. Highlight your experience with business systems like Microsoft Dynamics 365 and any relevant project management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience managing teams and working with third-party providers.
Showcase Your Communication Skills:Since this role involves engaging with stakeholders at all levels, make sure to demonstrate your exceptional communication skills in your application. We love candidates who can translate complex ideas into simple terms!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at 慨正橡扯
✨Know Your Systems Inside Out
Make sure you’re well-versed in the business systems mentioned in the job description, like Microsoft Dynamics 365 F&O and Workday. Brush up on their functionalities and how they can be optimised to meet business needs, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves leading a team, prepare examples of how you've successfully managed teams in the past. Think about times when you provided direction, coaching, or prioritised tasks effectively. This will demonstrate your capability to lead and develop a high-performing team.
✨Prepare for Stakeholder Engagement
You’ll need to engage with various stakeholders, so practice explaining complex technical concepts in simple terms. Prepare scenarios where you’ve successfully communicated with different levels of an organisation, translating business requirements into technical deliverables.
✨Emphasise Continuous Improvement
Be ready to discuss your experience with continuous improvement and how you’ve implemented changes in previous roles. Highlight any specific methodologies you’ve used, like Agile or ITIL, and how they’ve helped enhance system performance and user experience.
