Senior Public Service User Researcher (Remote) in London

Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the public sector's growing demand for a design-led approach to service delivery.

Senior User Researchers are experienced practitioners who are confident at working with UCD colleagues and professions outside of our service line such as the Data & tech teams. They collaborate with these teams to understand challenges people face when using public services. They do this by conducting user research through employing the use of qualitative/quantitative methodologies with real people, ensuring what their team is learning in research informs the end-to-end design of a chosen.

• Acts as the research subject matter expert on a multidisciplinary team, facilitating the end-to-end research process and communicating research decisions to the team and stakeholders.
• Scopes the focus of research, so everyone involved has a shared understanding of what success looks like.
• Comfortable in selecting the most appropriate qualitative/quantitative research methods when designing a research project.
• Able to work as a solo researcher within a multidisciplinary team on client deliveries.
• Advocating for user research within the project delivery and with stakeholders.
• Plans research that informs the design of public services that are helpful, usable and successful.
• Understands and helps teams to apply a range of methods to analyse research data and synthesise findings.
• Creates compelling and actionable insights which are suited to the research development phase.
• Identifies key project stakeholders, builds relationships and works with them regularly to include and update on the progress of research.
• Presenting findings in ‘show & tells’ / in key meetings to project delivery team and key stakeholders.
• Analyses and interprets research findings so that teams can confidently confirm or challenge their understandings of problems and ideas.
• Advocates for teams to make decisions based on research findings.

• Experienced in user centred, lean and agile research methodologies including: Usability testing, Contextual enquiry, Rapid research, Survey development, Measurable and evaluative research, Accessibility and inclusive design.
• Understands and adheres to Made Tech’s research standards, the MRS code of practice and GDPR.
• Provides clear and informative communications with research participants, including sharing GDPR policies.
• Supports the hiring and onboarding of researchers.
• Helps define Made Tech design principles through delivering good public services.
• Represents the community publicly and internally.
• Contributes to communities of practice by discussing, sharing suggestions, approaches, ideas and sharing best practice.
• Takes a proactive approach to learning (e.g. new research methods/analysis techniques) and shares knowledge back to the UR community.
• Proactively seeks feedback on own work and provides constructive feedback to colleagues.

• Skills in either Service Design, Content Design, Interaction design.

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

• 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays.
• Flexible Working Hours - we are flexible with what hours you work.
• Flexible Parental Leave - we offer flexible parental leave options.
• Remote Working - we offer part time remote working for all our staff.
• Paid counselling - we offer paid counselling as well as financial and legal advice.

If successful, you will be required to undertake an SC clearance.

Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services. Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We’re helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we’re making it more accessible, such as children needing mental health support. All this great experience is enabling us to support new areas, like energy. We’re helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy. We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open-access employee handbook that we launched 5 years ago.