At a Glance
- Tasks: Provide advanced IT support and troubleshoot complex technical issues.
- Company: Join the Premier League's inclusive IT department, where talent thrives.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Mentor junior technicians and contribute to process improvements in a collaborative team.
- Why this job: Make a real impact in a dynamic environment while supporting a prestigious organisation.
- Qualifications: Experience in IT support, strong problem-solving skills, and ITIL 4 qualification.
The predicted salary is between 40000 - 45000 £ per year.
The Premier League IT department is looking for a Senior IT Technician with second-line and third-line support experience. They will work within the Service Desk team to help provide ICT support to both the Premier League and PGMO, ensuring all support expectations are exceeded and staff remain as IT efficient as possible.
The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.
The role
- Advanced Troubleshooting: Handle and resolve more complex technical issues that require deeper knowledge and experience.
- Escalation Point: Act as an escalation point for complex issues that junior technicians are unable to resolve.
- Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders.
- Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions.
- Recruitment: Assist Head of Service Desk and Service Desk manager with recruitment.
- Process Improvement: Identify areas for process improvement within the service desk operations and contribute to the development of new procedures.
- Documentation and Knowledge Sharing: Create and maintain and approve technical documentation, knowledge base articles, and standard operating procedures.
- Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards.
- Direct Reports: Mentor, train and manage a service team of IT Technicians, providing guidance and sharing best practices.
Additional Responsibilities
- Providing local IT support to all staff at the Premier League London office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices.
- Diagnosing and troubleshooting incoming incidents within agreed SLA targets.
- Providing general support and maintenance of all laptops and mobile devices.
- Office365 administration.
- Maintaining the software and hardware inventories.
- Assisting the IT department in any projects they are involved in.
- Management and support of all printers and photocopiers.
- Management and support of on-site audio-visual equipment.
- Producing and improving the corporate IT Knowledge Base.
- Maintaining assets in CMDB system.
Requirements for the role
- Proven experience working in a similar technical IT role.
- Experience providing support for desktop platforms including Windows 11.
- ITIL 4 Qualification, or similar.
- Strong experience with Office365 administration and full Office Suite.
- Strong experience with Microsoft Active Directory, Intune and Azure.
- Experience in troubleshooting software and hardware faults.
- Problem-solving skills and ability to work under pressure.
- Confidence in communicating with people and understanding their IT concerns.
- Ability to form strong working relationships to best assist all staff, as well as having a good logical approach to problem solving.
- Experience in process driving, understanding the importance of following process at all times.
- Flexible and able to adapt to changes to work schedule when required.
- Detail-oriented, deadline-driven, self-directed and organised.
- Be proactive with work and be able to pick up work without needing assistance.
Senior IT Technician / Senior Service Desk Engineer in London employer: 慨正橡扯
The Premier League is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and inclusivity thrive. With a strong commitment to employee development, we provide ample opportunities for growth and mentorship within our IT department, ensuring that every team member can reach their full potential while contributing to the success of one of the world's most prestigious sports organisations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technician / Senior Service Desk Engineer in London
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Senior IT Technician / Senior Service Desk Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 慨正橡扯.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 慨正橡扯. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 慨正橡扯
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
