At a Glance
- Tasks: Manage complex claims and lead investigations to ensure fair settlements.
- Company: Join QBE, a global insurer with a human touch and a collaborative culture.
- Benefits: Enjoy 30 days holiday, flexible working, and comprehensive private medical insurance.
- Other info: Opportunities for career growth and sustainable investing initiatives.
- Why this job: Make a real impact in the insurance industry while developing your leadership skills.
- Qualifications: Experience with high-value claims and excellent communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
This is an exciting opportunity to join our London‑based Complex Claims team as a Senior Natural Resource Claims Adjuster.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
Your new role
Reporting to Complex Claims Manager, you will oversee the examination, evaluation, and processing of complex claims estimates and paid claims values, ensuring adherence to policy terms and conditions in alignment with the QBE Claims Philosophy.
Duties and responsibilities
- Manage a portfolio of complex, high‑value and/or high‑exposure claims from notification through to settlement or closure.
- Take ownership of claim strategy, including investigation scope, expert appointment, reserving philosophy and settlement approach.
- Lead and coordinate detailed claim investigations, including appointed experts and follow market loss adjusters, forensic accountants, engineers, surveyors and legal counsel as required.
- Develop and maintain good client relationships with the insured, agents, service providers, and the general public.
- Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.
- Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets.
- Contribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets.
- Assist in the forecast of claims activity through analysis of business levels and knowledge of the claims environment to support decision‑making.
- Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations.
- Maintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of claims.
- Resolve customer service issues to ensure their prompt and timely resolution.
- Assist developing younger colleagues to ensure the overall output and quality of the service provided by the team is within specified levels.
- Motivate and develop younger members of the team by demonstrating good leadership behaviours and through the use of management best practices, to enable the development of staff to support the achievement of business goals.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About you
- Extensive knowledge of Energy Claims.
- Experience working with complex and/or high value claims.
- Excellent investigative skills.
- Current knowledge of compliance, regulatory and statutory requirements.
- Excellent communication and negotiation skills.
- Effective presentation skills.
- Relationship management skills.
- Able to use MS Office applications, Word, Excel, Access.
- Able to produce MI and detailed reports at various levels.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
Awards & Recognition
Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year – QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year. Insurance Post British Insurance Awards 2023: QBE rated as a 5‑Star Employee.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Senior Complex Claims Adjuster - Natural Resources in London employer: 慨正橡扯
At QBE, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values flexibility and personal growth. Our London-based team fosters collaboration and innovation, providing extensive benefits such as 30 days of holiday, private medical insurance, and opportunities for remote work abroad, all while supporting sustainable practices. Join us to make a meaningful impact in the insurance industry alongside passionate colleagues who are committed to your development and success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Complex Claims Adjuster - Natural Resources in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role of Senior Complex Claims Adjuster. Highlight your investigative skills and relationship management abilities to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Complex Claims Adjuster - Natural Resources in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Complex Claims Adjuster role. Highlight your experience with complex claims and any relevant skills that match the job description. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our vision at QBE. Keep it engaging and personal – we love a good story!
Showcase Your Skills:Don’t forget to showcase your investigative and relationship management skills in your application. We’re looking for someone who can lead detailed investigations and maintain great client relationships, so let us know how you’ve done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at 慨正橡扯
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of energy claims and complex claims management. Be prepared to discuss specific cases you've handled, focusing on your investigative skills and how you navigated compliance and regulatory requirements.
✨Showcase Your Relationship Management Skills
Since this role involves developing good client relationships, think of examples where you've successfully managed client expectations or resolved conflicts. Highlight your communication and negotiation skills during the interview.
✨Demonstrate Leadership Qualities
As a Senior Adjuster, you'll be expected to motivate and develop younger colleagues. Prepare to share instances where you've led a team or mentored others, showcasing your leadership behaviours and management best practices.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about how you would approach a complex claim from notification to settlement, including your strategy for investigations and expert appointments.
