At a Glance
- Tasks: Manage complex claims in Management Liability and Financial Institutions from start to finish.
- Company: Join QBE, a dynamic company with a supportive culture and hybrid working options.
- Benefits: Enjoy 30 days holiday, flexible working, private medical insurance, and a generous pension plan.
- Other info: Opportunity for personal growth and mentoring junior team members.
- Why this job: Make a real impact while developing your skills in a challenging and rewarding environment.
- Qualifications: Experience in claims management, strong analytical skills, and effective communication abilities.
The predicted salary is between 55000 - 65000 £ per year.
To examine, evaluate and process complex claims estimates and paid claims values in accordance with policy terms and conditions in line with QBE Claims Philosophy.
This is a great opportunity to join a dynamic team making a significant impact, where you'll take charge of a complex and sophisticated portfolio of Management Liability (ML) and Financial Institutions (FI) claims from notification to resolution. If you're an experienced claims professional with substantial experience in these lines of business, and you thrive on challenges, innovation, and honing your skills, we want to connect with you! This is a unique chance to step into a role that not only empowers you but also actively fosters both technical and personal growth.
At QBE, we strike the perfect balance—not too big, not too small—giving you the opportunity to make a real contribution. With hybrid working arrangements, excellent benefits, and a supportive environment, we are committed to helping you succeed and grow.
Your new role:
- Take charge of complex, high-value Financial and Specialty Markets claims, managing them efficiently and effectively, ensuring they are resolved within policy terms and in line with QBE’s Claims Philosophy.
- Focus primarily on multi-jurisdictional FI and ML claims, offering a truly diverse and challenging workload.
- Play a key role in executing the Claims strategy, driving the achievement of overall business goals.
- Collaborate closely with underwriters to retain and secure new business including playing a crucial role in meetings with key customers and brokers.
- Investigate complex coverage issues – with market-wide implications – thoroughly to ensure that QBE’s liability aligns with contractual commitments and policies.
- Manage high-stakes disputed claims and other material issues, always pursuing efficient and economically sound resolutions.
- Build and nurture relationships with both internal stakeholders and external clients, ensuring the Claims function can fully support their needs.
- Oversee and guide external legal providers, carefully analyzing coverage and defense reports, and confidently challenging advice to shape claims strategy.
- Act as a technical leader for our junior Claims Adjusters and interns - supporting their development and providing them with mentoring and valuable career guidance.
About you:
- Effective communication and ability to collaborate across various teams with different priorities and skillsets.
- Strong abilities in the use and interpretation of numerical data.
- Ability to work independently, organise own work and meet deadlines.
- Exceptional skills in Excel and other analytical and data tools, for example Power BI and SQL.
- Ability to question established processes and suggest improvements.
- Understanding of risks and uncertainty, the actuarial profession and/or London Market claims.
Benefits:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.
Skills: Adaptability, Claims Resolution, Communication, Critical Thinking, Industry Knowledge, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management, Strategic Leadership.
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Senior Complex Claims Adjuster - ML/FI in London employer: 慨正橡扯
At QBE, we pride ourselves on being an exceptional employer that values your contributions and fosters a culture of growth and innovation. With a dynamic team based in London, we offer flexible working arrangements, comprehensive benefits including private medical insurance and generous holiday allowances, and a commitment to sustainable practices. Join us to take charge of complex claims while enjoying a supportive environment that encourages both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Complex Claims Adjuster - ML/FI in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims industry. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your knowledge of Management Liability and Financial Institutions claims. Think about how you can showcase your problem-solving skills and experience with complex claims during the interview.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data tools like Excel or Power BI in past roles. Highlight specific examples where your analysis led to successful claim resolutions or process improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at QBE. Let’s make that connection happen!
We think you need these skills to ace Senior Complex Claims Adjuster - ML/FI in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Senior Complex Claims Adjuster role. Highlight your experience with Management Liability and Financial Institutions claims, as this will show us you’re the right fit for the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about claims adjusting and how your background aligns with our needs. Don’t forget to mention any innovative approaches you've taken in previous roles!
Showcase Your Analytical Skills:Since this role involves a lot of data interpretation, make sure to highlight your proficiency in Excel and any other analytical tools like Power BI or SQL. We want to see how you can leverage these skills to manage complex claims effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our dynamic team at QBE!
How to prepare for a job interview at 慨正橡扯
✨Know Your Claims Inside Out
Before the interview, make sure you thoroughly understand the complexities of Management Liability and Financial Institutions claims. Brush up on relevant policies, recent case studies, and industry trends. This will not only help you answer questions confidently but also demonstrate your expertise and passion for the role.
✨Showcase Your Analytical Skills
Given the importance of numerical data in this role, be prepared to discuss how you've used analytical tools like Excel, Power BI, or SQL in past positions. Bring examples of how your analytical skills have led to successful claim resolutions or process improvements, as this will highlight your ability to handle complex claims effectively.
✨Demonstrate Effective Communication
Since collaboration with underwriters and clients is key, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've successfully navigated challenging conversations or disputes in the past. This will show that you can build and nurture relationships while managing high-stakes claims.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the company's claims philosophy, team dynamics, and opportunities for professional growth. This not only shows your interest in the role but also helps you assess if the company aligns with your career goals.
