Senior Claims Adjuster - Solicitors Professional Indemnity in London

At QBE, we get to the heart of what matters for our customers. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

The opportunity

We’re now looking to expand our team by hiring a Senior Claims Adjuster who can help us continue our legacy of excellence and innovation. If you're ready to take the next step in your career and join a dynamic team that thrives on collaboration, expertise, and exceptional service, we’d love to hear from you!

Your new role

You’ll manage a dedicated portfolio of complex and high value solicitors professional indemnity claims from start to finish. Additionally, you'll support the Assistant Claims Manager by mentoring junior Claims Adjusters and interns, helping them grow their technical skills. The role will predominantly focus on solicitors claims but if desired, there will be opportunities to handle other PI claims. Cyber experience is preferred but not essential. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

Main responsibilities

• Investigate, manage and resolve complex and high value Financial and Specialty Markets claims efficiently and in a timely manner in accordance with policy terms and conditions in line with QBE Claims Philosophy.
• Support the implementation of the Claims strategy to enable delivery of overall business targets.
• Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments.
• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate.
• Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis.
• Support the development of relationships with internal stakeholders and external customers to enable the Claims function to fully support their needs.
• Manage external legal providers, analyse coverage and defence reports and be prepared to challenge advice to enable crucial decisions on claims strategy.

About you

• Experience in handling professional indemnity solicitors claims at an insurance company, adjuster, broker or law firm.
• Excellent organisational, investigation, analytical and negotiation skills.
• Great communication skills including experience of presenting.
• Enthusiasm for change and continued development.
• The ability to mentor and build strong relationships with internal and external stakeholders.
• Professionalism and understanding of regulatory and statutory standards and requirements.
• IT skills, including experience with MS Office and London Market claims systems.

Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

Awards & Recognition

Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year – QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year. Insurance Post British Insurance Awards 2023: QBE rated as a 5‑Star Employee.

Skills

• Adaptability
• Claims Resolution
• Communication
• Critical Thinking
• Industry Knowledge
• Insurance Claims Management
• Insurance Claims Processing
• Intentional collaboration
• Managing performance
• Negotiation
• Regulatory Compliance
• Risk Management
• Sound Judgment
• Stakeholder Management
• Strategic Leadership

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.