Principal Software Engineer - Engineering Manager - Data and AI Platform in London

Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center – all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.

Technologies we use: Java, Kotlin, Kubernetes, Apache Kafka, GCP, BigQuery, Spark, VertexAI, ModelArmor, DeepEval, Google ADK.

Job responsibilities:

• Set the vision and multi-year strategy for the Data & AI Platform that powers Chase’s next-generation digital experiences, translating enterprise priorities into an executable roadmap and measurable outcomes.
• Lead and scale a multi-discipline organization spanning data platform engineering and AI/MLOps, establishing clear ownership, org structure, operating rhythms, and standards for delivery.
• Own the platform’s end-to-end data foundation – ingestion, transformation, orchestration, metadata/catalog, quality, and governed data products built for reliability, scalability, and self-service adoption.
• Serve as the executive steward for compliant use of customer data, ensuring privacy, access controls, lineage, retention, and auditability are embedded by design and aligned to firm risk and regulatory expectations.
• Define and deliver platform enablement for LLM-powered applications, including reference architectures, developer tooling, model onboarding and deployment patterns, evaluation and testing, observability, and cost/latency guardrails.
• Establish engineering excellence and operational maturity through SLOs, resiliency practices, incident management, release governance, capacity planning, and continuous improvement across the platform.
• Drive a product-oriented platform model by partnering with product, security, legal, risk, architecture, and engineering leaders to prioritize the highest-leverage capabilities and accelerate adoption across teams.
• Enable data-driven product development at scale through trusted analytics pipelines, standardized telemetry, experimentation support, and consistent metrics to inform decisions and improve customer outcomes.
• Attract, develop, and retain top talent by building leadership depth, setting high standards, coaching managers and senior engineers, and fostering a culture of ownership, inclusion, and accountability.

Required qualifications, capabilities and skills:

• Being a problem solver: you can independently analyse a problem and come up with options on how to solve it.
• Flexibility regarding tools and languages: for example you have to be open to debug a permission issue one day in a python service and dig into some Java/Kotlin out-of-memory issue the other day (of course we take into account your expertise and you will have team members to help you out!).
• Knowledge of data structures.
• Experience with either Kubernetes or Docker.
• Experience with cloud technologies (AWS/Azure/GCP) and distributed systems, web technologies and event-driven architectures.
• Experience in leading people.

Preferred qualifications, capabilities and skills:

• Experience with message brokers (Kafka, RabbitMQ, Pulsar etc.).
• Experience with Kafka Connect.
• Preferably experience in setting up data platforms, setting standards – not just pipelines.
• Preferably experience in a distributed data processing environment/framework (e.g. Spark or Flink).
• Familiarity with advanced AI/ML concepts and protocols, such as Retrieval-Augmented Generation (RAG), agentic system architectures, and Model Context Protocol (MCP).
• Experience with MLOps tools and platforms (e.g., MLflow, Amazon SageMaker, Google VertexAI, Databricks, BentoML, KServe, Kubeflow).
• Experience with deploying to a GenAI platform a production system: Google VertexAI, OpenAI, AWS Bedrock, LangChain, etc.

Equal Opportunity Employment: We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.