Experience Designer - Argos In-Store – Colleague and Customer – 12m FTC in London

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you’ll realise this is a modern software engineering environment, because it has to be. We’ve made significant investment in the standards and principles that shape how we work. We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech.

At Sainsbury’s we believe that the customer should be at the heart of everything we do. Our vision is to create the easiest, most enjoyable experiences that better serve our customers’ ever-changing needs. We work across a range of services, products, touch points and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury’s Group (which includes Sainsbury’s Food, Argos, Nectar, Tu and Habitat). We drive brilliant experiences across all our brands in-store and online, operating in agile teams and squads, working seamlessly with teams right across the business to make the most of the exceptional knowledge, insight and talent we have.

As an Experience Designer in our In-Store Digital Design team, you’ll collaborate closely with product managers, developers, fellow designers, and a broad range of stakeholders to create seamless, data-informed user experiences across both colleague and customer facing digital products. You’ll embrace a test-and-learn mindset to continually refine and evolve our in-store digital ecosystem. Within your product squad, you’ll support end-to-end design efforts—from user research and discovery through to concept development, prototyping, testing, and final UI delivery. You’ll champion a user-centred approach, using insight and evidence to shape design decisions, while bringing creativity and innovation to solve complex problems. Clear, engaging communication of your design thinking and rationale to stakeholders is essential. Your work will play a vital role in shaping outstanding end-to-end experiences for millions of customers. Beyond your immediate squad, you’ll contribute to the wider design community by supporting fellow designers and helping to maintain consistency and coherence across our digital touchpoints.

We offer a collaborative culture, as well as a commitment to work with you to drive your development.

What you’ll do:

• Planning: Shape and plan your work and understand how it fits with the work of others in your Product team.
• User Research: Conduct user research through interviews, surveys, usability testing, and use analytics to understand the needs, behaviours, and pain points of customers and In-store colleagues.
• Wireframing and Prototyping: Develop wireframes, prototypes, and user flows to effectively communicate design ideas and interactions.
• Information Architecture: Create and organize site maps, content hierarchies, and navigation systems to ensure intuitive and accessible user experiences.
• Visual Design: Design engaging and cohesive visual interfaces that align with our brand guidelines and enhance the overall user experience.
• Usability and Concept Testing: Plan and conduct testing sessions to gather feedback and iterate on designs based on user insights.
• Design Documentation: Produce and maintain detailed design specifications, guidelines, and documentation to support development and implementation.
• Collaboration: Build collaborative relationships across Sainsbury’s through strong storytelling, communication, and influencing. Work closely with cross‑functional teams, including product management, engineering and the wider design community to ensure design consistency across Sainsbury's ecosystem and alignment with business goals. Run workshops with cross‑functional teams to inspire user‑centred design thinking and bring stakeholders on the same journey. Work with the Guidelines team to continuously evolve our design system and guidelines and champion their adoption and implementation. Champion inclusive design principles in your work and throughout the organization. Support and inspire others in the team. Contribute to an inclusive team environment.
• Stay Current: Keep up to date with industry trends, best practices, and emerging technologies to continuously improve our design processes.

Skills we expect to see:

• Passion for creating user-friendly, intuitive designs.
• A strong grasp of experience design principles.
• Understanding of advanced design techniques and methodologies.
• Proficient in creating basic research plans and conducting user research.
• Ability to synthesize research findings into key insights.
• Expertise designing and prototyping with tools such as Figma.
• Strong visual, interface and interaction design skills.
• Ability to lead workshops and understand key themes and takeaways.
• Effective use of AI tools to accelerate research, ideation and design delivery.
• Adaptable to changing priorities, complexity and unknowns.
• Taking the initiative and driving change.
• Tailoring your approach for a diverse range of personalities.
• Help drive outcomes based on an understanding user needs and business context.
• An outstanding portfolio, showcasing your talent, skills, process and experience.
• Strong people and communication skills.

Essential criteria:

• Extensive industry experience as a UX or Product Designer.
• Ability to collaborate with a broad range of stakeholders to ensure all business requirements are met.
• Skilled in planning and conducting user research and distilling findings into actionable insights.
• Proficient in applying UX fundamentals, including insight gathering, workshop facilitation, information architecture, Interface and interaction design and clearly documented design artifacts.

Support we will provide:

• A thriving design culture, opportunity to discuss and share work with open, collaborative feedback.
• A mature design system and set of standards to work with.
• Research, accessibility and UX copywriting expertise.
• Mentoring, support and plenty of opportunity to hone your skill and progress in your career.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whatever you are and wherever you work. Around here, there’s always the chance to try something new—whether that’s as part of an evolving team or somewhere else across the business—and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits.

Here are some of them: Starting off with colleague discount, you’ll be able to get 10% off at Sainsbury’s, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We’ve also got you covered for your future with our pensions scheme and life cover. You’ll also be able to share in our success as you may be eligible for a performance‑related bonus of up to 10% of salary, depending on how we perform. Your wellbeing is important to us too. You’ll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks pay for maternity or adoption leave and up to 4 weeks pay for paternity leave.