At a Glance
- Tasks: Lead UX strategy and design for AI-first enterprise products, shaping user experiences.
- Company: Join a forward-thinking tech company focused on innovation and user-centric design.
- Benefits: Enjoy competitive pay, flexible work options, and a commitment to your well-being.
- Other info: Be part of a dynamic team driving innovation and user trust in technology.
- Why this job: Make a real impact by leading design in cutting-edge AI and data-rich products.
- Qualifications: 10+ years in UX or product design, with experience in AI-powered solutions.
The predicted salary is between 80000 - 120000 £ per year.
Interested in leading a modern UX organization shaping AI-first and agentic enterprise products? Do you thrive building design systems, research capability, and high-performing teams that scale product quality and delivery speed?
About our Team
We are building a stronger, more unified User Experience, Design and Innovation (UEDI) function across a growing product portfolio spanning AI-enabled workflows, data-rich products, and domain-specific enterprise solutions. As we evolve, we need UX to be a strategic capability—not just a downstream design service—helping teams deliver clearer, more differentiated end-to-end experiences and ensuring AI and data-heavy products remain usable, trustworthy, and valuable for real users.
About the Role
As Director of User Experience, Design and Innovation (UEDI), you will lead the user experience strategy and design capability across the portfolio, bringing together product design, interaction design, UX research, design systems, and innovation practices. You will partner closely with Product, Engineering, Product Operations, and Strategy to shape experiences from discovery through delivery—especially as we build AI-first and agentic experiences where trust, explainability, workflow fit, and user control are critical to adoption.
Responsibilities
- Set the UX vision, strategy, and operating model across the product portfolio.
- Lead end-to-end product and interaction design for enterprise workflows, analytics experiences, and AI-enabled interfaces.
- Build and scale a UX research and insight capability that informs roadmap and prioritization decisions.
- Develop and govern design systems, reusable patterns, and standards to improve consistency and speed delivery.
- Shape AI-first and agentic experiences (conversational flows, guided workflows, trust signals, explainability, and user control).
- Raise the bar on user understanding through personas, journey mapping, usability testing, and evidence-based design.
- Recruit, develop, and lead a high‑performing team of designers, researchers, and UX leaders.
- Partner with Product, Engineering, Product Operations, and Strategy leaders to align design priorities with business outcomes.
- Drive innovation practices (exploration, prototyping, and future‑state experience design) to de‑risk bets and accelerate learning.
- Ensure experiences are intuitive, effective, and trusted across a complex, multi‑domain portfolio.
Requirements
- 10+ years of experience in UX, product design, service design, or related disciplines.
- Experience with AI-powered, conversational, or agentic product experiences (trust, explainability, and user control).
- Proven leadership in B2B/enterprise software, workflow tools, analytics, or data‑intensive products.
- Experience building and scaling design organizations (operating model, talent, standards, and governance).
- Strong track record partnering with Product and Engineering leaders to deliver customer‑facing outcomes.
- Ability to lead or influence UX research, design systems, and end‑to‑end experience strategy.
- Experience designing for complex workflows, expert users, and information‑rich products.
- Comfort operating in ambiguity, influencing across functions, and balancing portfolio‑level vision with product‑level detail.
- Experience modernizing fragmented experiences into coherent platform journeys (preferred).
- Experience in building and maintaining customer journeys, jobs‑to‑be‑done and value across all product portfolios.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Director, User Experience, Design and Innovation (UEDI) in London employer: 慨正橡扯
Join a forward-thinking organisation that prioritises innovation and user-centric design in the heart of the tech industry. As the Director of User Experience, Design and Innovation, you will lead a dynamic team dedicated to shaping AI-first products while enjoying a collaborative work culture that fosters creativity and professional growth. With competitive benefits tailored to your location and a commitment to diversity and inclusion, this role offers a unique opportunity to make a meaningful impact in a rapidly evolving field.
StudySmarter Expert Advice🤫
We think this is how you could land Director, User Experience, Design and Innovation (UEDI) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the UX and design community, especially those who work in AI and enterprise products. Attend meetups, webinars, or even just grab a coffee with someone in the field to learn more about their experiences and share yours.
✨Tip Number 2
Showcase your work! Create a portfolio that highlights your best projects, especially those involving AI-first designs or complex workflows. Make sure to include case studies that explain your thought process and the impact of your work—this will help you stand out!
✨Tip Number 3
Prepare for interviews by understanding the company’s products and their user experience challenges. Think about how you can contribute to their UX vision and strategy. Bring ideas to the table that align with their goals, especially around trust and usability in AI-driven products.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our mission to enhance user experience in innovative ways.
We think you need these skills to ace Director, User Experience, Design and Innovation (UEDI) in London
Some tips for your application 🫡
Show Your Passion for UX:When writing your application, let your enthusiasm for user experience shine through! We want to see how you connect with the role and why you're excited about shaping AI-first products.
Tailor Your Experience:Make sure to highlight your relevant experience in UX, especially with AI-powered products. We love seeing how your background aligns with our needs, so don’t hold back on those specific examples!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at 慨正橡扯
✨Understand the UX Vision
Before your interview, dive deep into the company's UX vision and strategy. Familiarise yourself with their approach to AI-first products and how they integrate user experience into their design processes. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership in building and scaling design teams. Discuss specific instances where you've successfully partnered with product and engineering teams to deliver impactful user experiences. This will demonstrate your ability to lead a high-performing team.
✨Demonstrate Your Design Process
Be ready to walk through your design process, especially for complex workflows and data-rich products. Use case studies or past projects to illustrate how you’ve applied evidence-based design, usability testing, and journey mapping to enhance user understanding and trust.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in ambiguous situations. Think about how you would approach designing for AI-powered experiences, focusing on trust, explainability, and user control. Practising these scenarios will help you respond confidently.
