Delivery Manager in London

Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices.

Role Summary

We’re looking for an exceptional Senior Delivery Manager who brings more than just technical know-how. At the heart of this role lies a strong foundation in Agile Project and Delivery Management, paired with inspirational leadership, sharp commercial instincts, and a solid understanding of procurement processes. You’ll have a proven track record of delivering innovative, customer-focused solutions, particularly in mission‑critical, public-facing systems within Cloud‑based environments. Equally important are your communication and presentation skills. You’ll lead and energise a team of 5–10 professionals, guiding them through complex challenges while fostering a culture of collaboration and continuous improvement. Your ability to see the bigger picture, fill organisational gaps, and adapt quickly to change will be key to your success.

Key Responsibilities

• Accountable for end‑to‑end technical delivery of government digital projects, ensuring compliance with the GDS Service Standard, leading service assessments, and managing supplier performance.
• Motivate, coach, and support teams of 5‑10, nurturing talent and cultivating a collaborative, high‑performing environment.
• Foster strong, transparent relationships with stakeholders at all levels, ensuring continuous alignment and shared goals.
• Encourage and lead the design and implementation of forward‑thinking solutions that drive customer and business impact.
• Proactively identify, assess, and manage risks and issues, maintaining delivery momentum and safeguarding outcomes.
• Use sound commercial judgement to manage scope, timelines, and resources, ensuring value‑driven delivery.
• Support and execute procurement processes with clarity and efficiency, ensuring compliance and timely delivery of services or products.
• Stay attuned to evolving business requirements, flexing delivery approaches and stepping in where needed to bridge gaps.
• Lead the successful deployment of scalable, secure, and resilient systems in cloud environments, particularly in public‑facing or mission‑critical contexts.

Skills and Experience

• Extensive experience delivering digital projects using Agile frameworks such as Scrum or Kanban, with a strong grasp of Agile principles and team dynamics.
• Proven success in leading cross‑functional teams, offering mentorship and building cohesive units that thrive in high‑pressure environments.
• Confident in engaging diverse stakeholder groups, ensuring buy‑in, managing expectations, and translating business needs into actionable plans.
• Deep understanding of financial drivers, commercial models, and how to deliver results that align with both client and business objectives.
• Solid understanding of procurement processes, including vendor engagement and contract management within regulated environments.
• Skilled in managing uncertainty, anticipating issues before they arise and responding decisively when challenges emerge.
• Hands‑on experience implementing cloud‑native or cloud‑hosted solutions, with knowledge of platforms like AWS, Azure, or GCP.
• Demonstrated ability to introduce and scale new ideas, tools, or processes that improve customer outcomes or delivery efficiency.
• Strong sense of organisational context and an adaptable approach to delivery that responds to shifting priorities and needs.
• Excellent interpersonal, written, and presentation skills, able to distil complex topics and influence a variety of audiences.
• Brings relevant domain knowledge to add context and depth to project work, accelerating delivery and insight.
• Nice to have: background in leading or contributing to Discovery and Alpha phases, including user research, prototyping, and service design.
• Nice to have: experience working within UK government digital frameworks and adherence to GDS service standards.

Qualifications & Certifications

• A degree or equivalent qualification related to the area you work in – Desirable.
• Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.

Benefits

• 25 days of annual leave, plus bank holidays.
• Matched pension contributions (5 %).
• Private healthcare with Bupa.
• Gym membership support or Lakeshore Fitness access.
• Perkbox membership.
• Cycle‑to‑work scheme.
• Continuous training and development through Udemy Business courses.

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief.