At a Glance
- Tasks: Manage data platforms, ensuring reliability and performance while driving continuous improvement.
- Company: Join QBE Europe, a leader in data and AI innovation.
- Benefits: Enjoy 30 days holiday, flexible working options, and a generous pension plan.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be at the forefront of data technology and make a real impact on service delivery.
- Qualifications: Experience in service delivery and strong IT management skills required.
The predicted salary is between 60000 - 75000 £ per year.
Time Type: Full time
Worker Type: Employee
Location: London
Type: Permanent, full time
Flexible working: Happy to talk flexible working
The Opportunity
QBE Europe is recruiting a Data Platforms Service Delivery Manager to join the EO Data & AI function. As QBE continues to modernise and scale its data and AI platforms, this role is critical to ensuring that data platforms are operated as reliable, secure and customer‑focused services, with clear accountability for availability, performance and continuous improvement.
The role provides a key interface between platform engineering teams, vendors and business users, ensuring stable operations while supporting the safe transition of platform enhancements into business‑as‑usual service. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
Your New Role
- Own the end‑to‑end service management of data and analytics platforms.
- Establish, manage and report against SLAs and OLAs for data platform services.
- Act as the primary operational contact for platform incidents, issues and service requests.
- Coordinate incident, problem and change management across platform teams and third‑party vendors.
- Ensure effective monitoring, alerting and performance management of platforms.
- Drive continuous improvement in platform reliability, resilience and user experience.
- Support safe transition of platform changes and enhancements into BAU operations.
- Manage vendor service performance and escalations in line with contractual arrangements.
- Provide visibility of platform health, risks, capacity and trends to senior stakeholders.
- Support operational readiness for platform growth and new capabilities.
About You
- Proven experience in service delivery, service management or operations roles, ideally within data or technology platforms.
- Strong understanding of IT service management principles such as incident, problem and change management.
- Experience managing third‑party vendor performance and service levels.
- Ability to operate calmly and effectively in complex, fast‑paced environments.
- Strong communication skills with the ability to engage technical and non‑technical stakeholders.
- A pragmatic, customer‑focused approach with a strong commitment to operational excellence.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – opportunities are open to all, can include part‑time, job share and compressed hours.
- Pension – automatically enrolled into the QBE pension plan, with employer contributions of 10% of basic salary.
Skills
- Analytical Thinking
- Application Development
- Commercial Acumen
- Critical Thinking
- Intentional collaboration
- Managing performance
- Platform Management
- Prioritization
- Process Improvements
- Product Management
- Reliability Engineering
- Resource Planning
- Risk Management
- Software Development Life Cycle (SDLC) Methodologies
- Stakeholder Management
Application Close Date: 29/05/ :59 PM
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Data Platforms Service Delivery Manager in London employer: 慨正橡扯
QBE Europe is an exceptional employer, offering a dynamic work environment in London where innovation meets flexibility. With a strong commitment to employee growth, QBE provides extensive benefits including 30 days of holiday, a generous pension plan, and flexible working arrangements that cater to diverse needs. Join a culture that prioritises operational excellence and continuous improvement, while being part of a forward-thinking team dedicated to modernising data and AI platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Data Platforms Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its data platforms. Understand their challenges and think about how your skills can help them improve. This shows you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your communication skills! Whether it's explaining complex technical concepts to non-technical stakeholders or discussing service management principles, being able to articulate your thoughts clearly is key to making a great impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to engage directly with us.
We think you need these skills to ace Data Platforms Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Data Platforms Service Delivery Manager role. Highlight your experience in service delivery and management, especially within data or technology platforms. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your understanding of IT service management principles and your ability to engage with both technical and non-technical stakeholders.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to illustrate how you've improved platform reliability or user experience in previous roles. We love seeing concrete examples of your impact!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re always excited to see new talent joining our team!
How to prepare for a job interview at 慨正橡扯
✨Know Your Platforms
Before the interview, make sure you have a solid understanding of data platforms and their management. Familiarise yourself with key concepts like SLAs, OLAs, and incident management. This will help you speak confidently about your experience and how it relates to the role.
✨Showcase Your Communication Skills
Since this role involves engaging both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Prepare examples from your past experiences where you successfully communicated with diverse teams or managed vendor relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-time situations. Think of specific instances where you handled incidents or drove improvements in platform reliability. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate a Customer-Focused Mindset
Emphasise your commitment to operational excellence and customer satisfaction. Be ready to discuss how you've previously prioritised user experience and driven continuous improvement in service delivery. This will show that you align with the company's values and goals.
