At a Glance
- Tasks: Ensure customer safety by managing supplier audits and resolving safety issues.
- Company: Join loveholidays, a trailblazing travel company focused on innovation and customer experience.
- Benefits: Enjoy competitive salary, pension contributions, training budget, and discounted holidays.
- Other info: Be part of an inclusive culture that values diverse perspectives and personal growth.
- Why this job: Make a real impact on customer safety while growing your career in a dynamic environment.
- Qualifications: Strong organisational skills, analytical mindset, and a passion for health and safety.
The predicted salary is between 30000 - 40000 £ per year.
At loveholidays, we trailblaze together. We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.
The health and safety of our customers is our number one priority. As we scale rapidly across a complex supplier portfolio, ensuring that any safety risks are swiftly identified, acted upon and resolved is critical. Our audit programme surfaces issues across our directly contracted suppliers and our ability to remediate those findings at pace is central to keeping our customers safe.
As Customer Health & Safety Officer, you will bring professional expertise and operational judgement to bear on a complex, high-volume supplier portfolio. You will assess audit findings, determine the level of risk they present, make informed recommendations to suppliers on how issues should be remediated and, where relevant, make confident, reasoned decisions to accept risk in a controlled manner where the evidence supports it. This is a role for someone who is comfortable owning those calls and standing behind them. You will report to the Customer Health & Safety Manager within the Legal & Compliance team. Your focus is operational execution, ensuring that risks identified across our supplier portfolio are tracked, chased and resolved at pace.
Your day-to-day:
- Issue Management & Remediation (Primary Focus)
- Review audit findings and assess supplier safety risks
- Manage remediation actions and track progress through to closure
- Conduct follow-up reviews and elevate unresolved issues where needed
- Maintain accurate audit records and issue tracking
- Audit Programme Coordination
- Coordinate risk-based supplier audits with external providers
- Maintain risk registers and monitor supplier risk profiles
- Prepare risk summaries and recommendations for management review
- Incident Investigation Support
- Support investigations into customer safety incidents and near-misses
- Assist with root cause analysis and corrective actions
- Track incident trends and support legal/CX evidence requests
- Supplier Liaison
- Act as the main contact for supplier health and safety matters
- Drive timely responses to safety concerns and remediation actions
- Support suppliers in meeting loveholidays’ safety standards
Your skillset:
- Highly organised with strong attention to detail
- Strong analytical, problem-solving and risk assessment skills
- Confident communicator with excellent stakeholder management skills
- Able to manage multiple priorities and drive actions to completion
- Proficient with reporting, tracking and data management tools
- Understanding of health & safety or compliance principles
- Self-motivated, resilient and comfortable working independently
Desirable:
- Experience in travel, hospitality, risk, compliance or auditing
- Health & Safety qualification (or working towards one)
- Experience managing supplier relationships or third-party audits
- Familiarity with incident investigation or root cause analysis
- Interest in using AI tools to improve efficiency and reporting
The interview journey:
- Talent Acquisition Partner screening - 30 mins
- 1st stage with Customer Health & Safety Manager plus HR Business Partner - 45 mins
- 2nd stage with Customer Health & Safety Manager and General Counsel in person - 60 mins
Perks of joining us:
- Company pension contributions at 5%
- Individualised training budget for you to learn on the job and level yourself up
- Discounted holidays for you, your family and friends
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
- Ability to buy and sell annual leave
- Cycle to work scheme, season ticket loan and eye care vouchers
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
Customer Health & Safety Officer in London employer: 慨正橡扯
At loveholidays, we are committed to fostering a dynamic and inclusive work environment where every team member can thrive. As a Customer Health & Safety Officer, you will play a crucial role in ensuring the safety of our customers while enjoying a range of benefits including a generous holiday allowance, individualised training budgets, and discounted holidays for you and your loved ones. Our culture encourages personal growth and collaboration, making it an exciting place to build your career in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Health & Safety Officer in London
✨Tip Number 1
Get to know the company inside out! Research loveholidays, their mission, and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to health and safety, risk assessment, and supplier management. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining loveholidays and ready to take that next step in your career.
We think you need these skills to ace Customer Health & Safety Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in health and safety. We want to see how your skills align with our mission at loveholidays, so don’t hold back on showcasing your expertise!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong analytical and risk assessment skills, so share those stories that show you can think on your feet!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 慨正橡扯
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Health & Safety Officer. Familiarise yourself with health and safety regulations, risk assessment processes, and incident investigation techniques. This will help you speak confidently about how your skills align with the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified and resolved safety issues or managed supplier relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical and problem-solving abilities.
✨Communicate Clearly
As a confident communicator, you'll need to convey complex information effectively. Practice articulating your thoughts on health and safety matters clearly and concisely. Be ready to discuss how you would manage stakeholder communications and drive timely responses to safety concerns.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your judgement in risk acceptance and remediation actions. Think through potential situations you might face in the role and how you would handle them. This shows your operational execution mindset and readiness to own decisions.
