At a Glance
- Tasks: Support and optimise cloud operations while providing top-notch IT support to internal users.
- Company: Join Monument Technology, a leader in digital banking solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team culture focused on collaboration and continuous improvement.
- Why this job: Make a real impact in the fintech space with innovative technology.
- Qualifications: Experience with Microsoft 365, AWS, Azure, and strong troubleshooting skills.
The predicted salary is between 50000 - 60000 £ per year.
Location: London (Oxford Circus)
Hybrid: 1–2 days per week in the office
About Monument Technology Limited
Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age. Monument Technology takes the proven, end to end platform developed for Monument Bank, the leading bank for the mass affluent, and makes it available to financial institutions in the UK and globally as a licensed Banking Platform as a Service.
Our platform is a full-stack ‘bank or building‑society‑in‑a‑box’, delivering all the functionality needed to run and grow a modern, digital‑led financial institution, including native mobile app and web experience, servicing, core and all the back‑end technologies, integrated in a single, cloud‑native solution (“Bank‑in‑a‑Box”). Monument Technology provides everything in one solution, taking care of all third‑party contracts and integrations as well as ongoing maintenance and future platform enhancements - all for one annual licence fee, allowing our customers to embrace the most modern technology available, without any of the complexity.
The Role
We are looking for a Cloud Operations Engineer to support and evolve our Corporate IT and cloud operations capability as the platform and organisation scales. This role sits at the intersection of internal IT service delivery and cloud platform operations. You will provide first and second line support to internal users, manage and optimise our Microsoft 365 environment, and support operational activities across AWS and Azure. You will play a key role in ensuring colleagues remain productive, systems remain secure, and operational processes scale effectively alongside the business.
How You’ll Make an Impact
- Provide first and second line support to internal users, ensuring timely resolution of incidents, requests and issues in line with SLAs.
- Administer and optimise the Microsoft 365 environment, including Entra ID, Exchange Online, SharePoint, Teams and Endpoint Manager.
- Manage joiners, movers and leavers processes, ensuring access is provisioned securely and efficiently.
- Support and improve Service Desk operations, working closely with outsourced providers to maintain quality and consistency.
- Implement automation using PowerShell and workflows to reduce manual effort and improve operational efficiency.
- Support cloud operations across AWS and Azure, including identity and access management, account configuration and security practices.
- Strengthen security controls including MFA, conditional access, device compliance and least privilege access models.
- Monitor and respond to security alerts, contributing to incident response and audit readiness.
- Create and maintain clear documentation, including runbooks, knowledge base articles and operational procedures.
- Collaborate with engineering, security and third‑party providers to improve reliability, reduce operational toil and support platform scalability.
We Look for People With
- Hands‑on experience administering Microsoft 365, including Entra ID, Exchange Online, SharePoint, Teams and Endpoint Manager.
- Experience working in a Service Desk or IT operations environment, with knowledge of ITIL processes such as incident, problem and change management.
- Strong troubleshooting capability and ability to manage a high‑volume support queue while maintaining quality and communication standards.
- Working knowledge of AWS and Azure operations, particularly identity, access management and security fundamentals.
- A strong security mindset, with experience implementing and maintaining controls such as MFA, conditional access and access reviews.
- Experience with scripting or automation (e.g. PowerShell) to improve operational efficiency.
- Strong documentation skills and the ability to create clear, structured operational content.
- Experience working in regulated environments such as financial services or SaaS platforms is advantageous.
You demonstrate a pragmatic, solutions‑focused approach and are comfortable working across both user‑facing support and technical operations. You are organised, detail‑oriented and able to prioritise effectively in a fast‑paced environment. You build strong working relationships across teams and take ownership of improving how systems and processes operate.
Our Culture and Values
Our culture and values align with our mission to truly understand and offer exceptional service to our clients. The Monument Technology team is passionate about building more than a bank and more than a technology platform. We are driven to create solutions that respect our clients’ time, complexity and ambition. We are guided by integrity, attentiveness, a sense of community and innovation. We build trusted relationships through collaboration, attention to detail and a commitment to continuous improvement. Through inclusive thinking and purposeful innovation, we enable our clients and colleagues to achieve more.
Cloud Operations Engineer in London employer: 慨正橡扯
Monument Technology Limited is an exceptional employer located in the vibrant heart of London, offering a hybrid work model that promotes flexibility and work-life balance. With a strong focus on employee growth, our culture fosters collaboration, innovation, and continuous improvement, ensuring that every team member has the opportunity to thrive in their career while contributing to meaningful projects in the financial technology sector. Join us to be part of a passionate team dedicated to building cutting-edge banking solutions that empower small and medium-sized banks globally.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Operations Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source work that showcases your cloud operations expertise. It’s a great way to demonstrate what you can do beyond your CV.
✨Tip Number 3
Prepare for interviews by practising common questions related to Microsoft 365, AWS, and Azure. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Cloud Operations Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Cloud Operations Engineer role. Highlight your hands-on experience with Microsoft 365, AWS, and Azure, as well as any relevant ITIL processes you've worked with.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how you can contribute to our mission at Monument Technology. Share specific examples of your troubleshooting skills and any automation projects you've tackled.
Show Off Your Documentation Skills:Since clear documentation is key in this role, consider including a brief example of a runbook or knowledge base article you've created. This will demonstrate your ability to communicate complex information clearly.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at 慨正橡扯
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, AWS, and Azure. Be ready to discuss your hands-on experience with these platforms, especially around Entra ID, Exchange Online, and security practices. They’ll want to see that you can not only talk the talk but also walk the walk!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled incidents or issues in a Service Desk or IT operations environment. Highlight your troubleshooting capabilities and how you’ve managed high-volume support queues while maintaining quality. This will demonstrate your ability to thrive under pressure.
✨Emphasise Your Security Mindset
Given the importance of security in this role, be ready to discuss your experience with implementing controls like MFA and conditional access. Share any relevant experiences where you contributed to incident response or audit readiness, as this will show you understand the critical nature of security in cloud operations.
✨Document Your Successes
Bring along examples of documentation you've created, such as runbooks or knowledge base articles. Being able to present clear, structured operational content will highlight your attention to detail and organisational skills, which are key for this role.
