At a Glance
- Tasks: Grow strategic accounts in Public Safety & Defence, focusing on client challenges and relationship building.
- Company: Join Made Tech, a mission-driven company improving society through human-centred technology.
- Benefits: Enjoy 30 days holiday, flexible hours, remote work, and paid counselling services.
- Other info: Be part of a diverse team committed to inclusivity and positive change.
- Why this job: Make a real impact in public services while developing your career in a supportive environment.
- Qualifications: Proven track record in account growth, relationship building, and digital service knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Our aim at Made Tech is to use human‑centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
About the Role
As a Client Partner, you will grow a portfolio of strategic accounts within Public Safety & Defence, focussing on the Home Office. You will develop a deep understanding of client challenges, build relationships, and lead the creation and execution of strategic account plans. You will work with multidisciplinary account teams, support client growth, and meet a multi‑million‑pound annual sales target ranging from £5M to £20M.
You will identify sales opportunities, network, gain referrals, capture opportunities, and hold a personal sales target. You will manage account profitability, negotiate contractual terms and rate cards, and work with marketing to build awareness within your accounts.
Key Responsibilities
- Expert in your client’s business: research strategy, goals, challenges; understand public sector processes; be an expert in GDS ways of working; meet stakeholders; understand decision makers; attend governance meetings; understand competitors; build relationships with commercial and portfolio holders.
- Expert in Made Tech capabilities & services: know USPs; understand delivery; understand what good delivery looks like; know missions, values; apply capabilities; liaise with delivery teams; read Made Tech books; discuss 5‑8 relevant case studies; stay current with projects; share content.
- Trusted advisor: exhibit empathy; consult to root causes; be a problem solver; learn and develop; listen, be transparent, build trust; be responsive; understand constraints; summarise facts and actions.
- Leading account teams: develop account strategy; set and review goals; set clear roles; motivate, build relationships, act on issues; support delivery teams; adopt the role of CEO of the account (outward facing, market insight, competition, senior team motivation, strategic plan, execution); coach team members; deliver high‑standard client service.
- Outreach and networking: use varied channels (client referrals, partners, MT SLT, events, blogs, LinkedIn, etc.); build relationships; prioritise senior stakeholders; commit outreach time; bring clients together.
- Sales leadership: understand commercial, finance, P&L; own revenue goals; maximise margin; optimise rates; negotiate contracts; collaborate with client commercial teams; create win‑win opportunities; track industry data; plan and execute win strategy; provide feedback; understand proposal quality; support proposal teams.
Skills, Knowledge & Expertise
- Strong track record developing growth in strategic accounts, up‑selling, cross‑selling, and building long‑lasting relationships.
- Excellent knowledge of digital service concepts and market positioning versus competitors.
- Expertise in consulting, building strategic account plans, and managing teams; capable of leading pursuit teams.
- Track record winning multi‑million‑pound contracts and meeting quarterly and annual targets.
- Appreciation and knowledge of technology delivery, agile, and public sector trends and policies.
- Ability to operate in a competitive, pressurised environment without compromising client or company integrity.
- Communication, presentation and influence skills at all organisational levels, including executive and C‑level.
- Expert networking skills; ability to build relationships with senior stakeholders.
- Home Office experience and networks beneficial but not essential.
Job Benefits
- 30 days holiday plus bank holidays.
- Flexible working hours.
- Flexible parental leave options.
- Remote working (part‑time remote available).
- Paid counselling and financial/legal advice.
EEO & Inclusion
We are committed to building a happy, inclusive and diverse workforce. We encourage people from under‑represented groups to apply for roles with us. We also support reasonable adjustments for applicants and interviewees.
About Made Tech
Made Tech is on a mission to use technology to improve society. We help organisations transform, deliver and manage world‑class digital products and services. Our work supports a range of public sector projects, from housing repairs to NHS services, and we are expanding into new areas like energy and environmental performance.
Client Partner - Public Safety & Defence in London employer: 慨正橡扯
At Made Tech, we pride ourselves on being an exceptional employer dedicated to using human-centred technology to enhance public services. Our inclusive work culture fosters collaboration and innovation, offering employees flexible working arrangements, generous holiday allowances, and opportunities for professional growth within the dynamic Public Safety & Defence sector. Join us in making a meaningful impact while enjoying a supportive environment that values diversity and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner - Public Safety & Defence in London
✨Tip Number 1
Get to know the company inside out! Research Made Tech's projects, values, and recent news. This will help you connect your experience with their mission during conversations.
✨Tip Number 2
Network like a pro! Use LinkedIn and industry events to meet people in the Public Safety & Defence sector. Building relationships can lead to referrals and insider info about job openings.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles. This will demonstrate your ability to be a trusted advisor and a valuable asset to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Made Tech and contributing to our mission.
We think you need these skills to ace Client Partner - Public Safety & Defence in London
Some tips for your application 🫡
Do Your Homework:Before you start writing your application, take some time to research Made Tech and the role of Client Partner. Understanding our mission and values will help you tailor your application to show how you can contribute to our goals.
Showcase Your Experience:Highlight your track record in developing strategic accounts and building relationships. Use specific examples that demonstrate your ability to meet targets and lead teams, as this is crucial for the role.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to see who you are beyond your qualifications. Share your passion for public safety and defence, and how you can make a difference with us.
Apply Through Our Website:Make sure to submit your application through our website. This ensures it gets to the right people and shows you're serious about joining our team. Plus, it's super easy!
How to prepare for a job interview at 慨正橡扯
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the Home Office and its challenges. Familiarise yourself with their goals, processes, and any recent news. This will help you demonstrate your expertise and show that you're genuinely interested in their needs.
✨Master Made Tech's Offerings
Get to grips with what Made Tech does and how it stands out in the market. Be ready to discuss specific case studies and how they relate to the role. This shows that you’re not just looking for a job, but that you’re invested in the company’s mission.
✨Build Relationships Before You Walk In
Networking is key! Try to connect with current employees or stakeholders before your interview. This can give you insider insights and help you build rapport, making it easier to engage during the interview itself.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to be a trusted advisor and problem solver, which is crucial for the Client Partner role.
