At a Glance
- Tasks: Lead client success initiatives and drive strategic account outcomes in the insurance sector.
- Company: Join Moody’s RMS, a leader in analytics for managing catastrophic risks.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Dynamic team culture focused on collaboration and continuous learning.
- Why this job: Make a real impact by helping clients maximise value from innovative solutions.
- Qualifications: 8+ years in client-facing roles with strong communication and project management skills.
The predicted salary is between 70000 - 90000 £ per year.
Skills and Competencies
- Over 8 years of client-facing experience in re/insurance, catastrophe management, risk management, software services, analytics, or related fields.
- Passion for delivering well-organised, resourceful customer experiences with creativity and strong attention to detail.
- Self-starter and strong team player who thrives in fast-paced, high-growth environments, demonstrating ownership and accountability.
- Exceptional communication skills with the ability to convey complex concepts to diverse audiences, including proven success in onboarding, supporting, and inspiring customers.
- Strong capabilities in strategic account management, project management, networking, influencing, and delivering engaging presentations.
- Highly organised, able to work effectively under pressure, and capable of coordinating across teams independently or collaboratively to achieve goals.
- Fluency in English, both written and spoken.
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can improve processes and drive efficiency, along with interest in responsible AI practices, risk management, and ethical use.
Education
- Bachelor’s degree in any discipline with a strong academic track record.
Responsibilities
- Serve as a senior client success leader responsible for driving strategic account outcomes, strengthening enterprise client relationships, and ensuring clients realise maximum value from Moody’s solutions within the Broker Market Segment.
- Execute and maintain strategic account plans in close partnership with Moody’s sales team.
- Retain and grow revenue by identifying expansion opportunities through deep understanding of client business priorities and operations.
- Develop and influence effective measures to protect and grow client revenues in collaboration with sales and internal stakeholders.
- Build and sustain strong relationships across all levels of client organisations, including senior executives and end users.
- Lead and manage client projects such as model evaluations, value of risk development, workflow best practices, and API integrations.
- Provide change management and release management support to ensure smooth adoption of solutions.
- Manage application and model onboarding, adoption, and ongoing client engagement.
- Design and deliver tailored solutions using deep product and client knowledge.
- Develop and execute client training plans in coordination with product, training, and support teams.
- Represent the Broker Market Segment with Global Client Success Leadership and maintain visibility with RMS senior management.
- Act as a representative of Moody’s at client meetings, industry events, and conferences.
- Travel as required to support client and business needs.
About the Team
Moody’s RMS is the world’s leading provider of analytics and decision science solutions for quantifying and managing catastrophic risks. The team partners with insurers, reinsurers, financial institutions, corporations, and governments globally to help assess and manage exposure to a wide range of natural and man-made perils, enabling informed risk decisions and greater resilience.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Associate Director - Customer Success Management (Insurance) in London employer: 慨正橡扯
Moody's RMS is an exceptional employer, offering a dynamic work environment that fosters creativity and collaboration among its employees. With a strong focus on professional development, team members are encouraged to grow their skills in customer success management while engaging with cutting-edge analytics solutions in the insurance sector. Located in a vibrant area, employees benefit from a supportive culture that values diversity and inclusion, ensuring that every voice is heard and every contribution is recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director - Customer Success Management (Insurance) in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like 慨正橡扯). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like 慨正橡扯. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Associate Director - Customer Success Management (Insurance) in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at 慨正橡扯.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at 慨正橡扯. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at 慨正橡扯
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at 慨正橡扯 to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at 慨正橡扯, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding 慨正橡扯's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
