At a Glance
- Tasks: Lead support teams to enhance customer experience and operational excellence.
- Company: Join a mission-driven organisation making a real difference in healthcare and education.
- Benefits: Competitive salary, leadership opportunities, and the chance to shape impactful strategies.
- Other info: Be part of a dynamic team focused on continuous improvement and innovation.
- Why this job: Make a meaningful impact while leading talented teams in a fast-paced environment.
- Qualifications: Proven leadership in software support and strong IT service management knowledge.
The predicted salary is between 70000 - 90000 £ per year.
This is a strategic level senior leadership role with responsibility for multiple support teams across healthcare, social care, education, and oncology systems. You will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact.
What you will be doing:
- Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement.
- Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health.
- Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions.
- Strengthen incident, problem, and change management processes.
- Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence.
- Drive improvements in knowledge management and self-service.
- Act as a senior point of escalation for customers and internal stakeholders.
- Use data and insight to identify trends, risks, and opportunities for improvement including those involving AI.
What we are looking for:
- Proven leadership experience across software or application support teams.
- Strong understanding of IT service management principles.
- Experience managing complex incidents and customer environments.
- Confidence working with data, KPIs, and service reporting.
- Excellent communication and stakeholder management skills.
- A continuous improvement mindset and the ability to lead through change.
- Someone who can be part of a strong management team and contribute ideas.
Experience in healthcare, social care, education, or other regulated sectors is highly beneficial.
Why join us:
You will lead services that truly matter, supporting organisations that make a real difference to people’s lives. This is an opportunity to shape strategy, develop talented teams, and deliver meaningful improvement in a fast-moving environment. Apply today and help us deliver technology that improves lives.
Head of Software Support in Liverpool employer: 慨正橡扯
At 慨正橡扯, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the field of Behavioral Economics and Retirement Research. Our hybrid working model not only offers flexibility but also nurtures a vibrant work culture where employees are encouraged to grow and develop their skills through meaningful projects and leadership opportunities. Join us in Europe, where your expertise will directly contribute to enhancing investor outcomes and shaping impactful business strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Software Support in Liverpool
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at 慨正橡扯 or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to 慨正橡扯.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like 慨正橡扯.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like 慨正橡扯 that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Head of Software Support in Liverpool
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at 慨正橡扯.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at 慨正橡扯 and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at 慨正橡扯
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If 慨正橡扯 uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
