At a Glance
- Tasks: Manage user accounts and provide top-notch support for e-commerce applications.
- Company: Join Jet2.com and Jet2holidays, where we redefine travel experiences.
- Benefits: Enjoy hybrid working, 26 days holiday, and a supportive team environment.
- Other info: Fast-paced environment with endless opportunities for career growth.
- Why this job: Be part of a dynamic team that creates unforgettable journeys for millions.
- Qualifications: Strong communication skills and experience with IT tools like Outlook and Excel.
The predicted salary is between 30000 - 40000 € per year.
At Jet2.com and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people.
As our new Support Analyst, you will be responsible for providing 1st line lifecycle management and tasks for our e‑commerce applications, operating within a time critical, fast‑paced, and constantly changing environment. You will proactively respond to support tickets from business areas, providing support and guidance on best practices, whilst ensuring that all tickets are resolved to a high standard. Communication is key to this role as you will interact with stakeholders at all levels from around the world both internal and external.
As our Application Support Analyst, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- 26 days holiday (plus Bank Holidays)
What you’ll be doing:
- Provide user account lifecycle management including the creating, provisioning, securing and removal of access to various applications.
- Ensure that all requests are authenticated, authorised and documented in accordance with our internal standards.
- General administration duties including sending secure correspondence and the uploading/downloading of documents ensuring they are stored in best practice.
- Full end to end incident management ensures satisfactory responses to internal & external customers.
- Managing your own daily workload including the prioritisation of work and ensuring that all SLAs are adhered to.
- Working with internal and external stakeholders/users to provide support on issues.
- Be confident in using a broad range of applications.
- Provide guidance/advice to internal teams, external teams and end users on best practice and requirements of the systems.
- Assist end users with issues and queries, providing best practice guidance.
- Escalate issues and problems to the Senior Identity Management Analyst.
- Participate in IAM related projects, coordinating with other departments.
- Daily management of triage based on importance, prioritisation, operational disruption and Service Level Agreements.
- Complete month end audits and quality assurance tasks.
- Serve as the point of contact for business stakeholders, managing queries, escalations, concerns and expectations.
What you’ll have:
- Excellent communication skills.
- Competence in working with a wide range of IT tools including Outlook, Excel and Word.
- Demonstrable ability to work in fast paced environment and prioritise work.
- Strong attention to detail.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Support Analyst - IAM (12 Month FTC) in Leeds employer: 慨正橡扯
At Jet2.com and Jet2holidays, we pride ourselves on fostering a vibrant work culture that prioritises our employees' well-being and growth. As a Support Analyst, you'll enjoy hybrid working arrangements, generous holiday allowances, and the opportunity to engage with a diverse range of stakeholders in a dynamic environment. Join us to be part of a team that values collaboration, innovation, and the chance to make a real impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst - IAM (12 Month FTC) in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com and Jet2holidays on LinkedIn. Ask them about their experiences and any tips they might have for landing the Support Analyst role. Personal connections can really give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to support roles. Think about scenarios where you've had to manage multiple tasks or resolve issues under pressure. We want you to showcase your problem-solving skills and ability to communicate effectively!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the e-commerce applications mentioned in the job description. Being able to discuss how you’ve used similar tools in the past will demonstrate your readiness for the role and impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Jet2.com and Jet2holidays family. Let’s get you on board!
We think you need these skills to ace Support Analyst - IAM (12 Month FTC) in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Support Analyst role. Highlight your experience with e-commerce applications and any relevant IT tools, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our ‘Customer First’ ethos. Don’t forget to mention your communication skills and ability to work in a fast-paced environment!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully managed support tickets or resolved issues in previous roles. We love seeing candidates who can demonstrate their proactive approach to problem-solving!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get your career taking flight!
How to prepare for a job interview at 慨正橡扯
✨Know Your Stuff
Make sure you’re familiar with the e-commerce applications and tools mentioned in the job description. Brush up on your knowledge of user account lifecycle management and incident management processes. This will show that you’re not just interested in the role, but that you’re ready to hit the ground running.
✨Communication is Key
Since this role involves interacting with stakeholders at all levels, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in previous roles, especially in fast-paced environments. This will demonstrate your ability to handle the communication demands of the job.
✨Prioritisation Skills Matter
Be ready to discuss how you manage your workload and prioritise tasks. Think of specific instances where you’ve successfully handled multiple responsibilities or tight deadlines. This will highlight your ability to thrive in a time-critical environment, which is crucial for this position.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you’ve resolved issues in the past, particularly in IT support or application management. Highlight your approach to troubleshooting and how you ensure high standards in your work. This will reassure them that you can handle the challenges of the role effectively.
