At a Glance
- Tasks: Bridge delivery teams and service operations for seamless service transitions.
- Company: Join Cox Automotive, a leader in digital solutions for automotive brands.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on collaboration and innovation.
- Why this job: Make a real impact on innovative digital services across Europe.
- Qualifications: ITIL Foundation knowledge and experience in IT Service Management.
The predicted salary is between 40000 - 50000 £ per year.
Leeds or Manchester | Hybrid
Join Cox Automotive – Product & Technology Group Europe. Shape the future of technology services.
At Cox Automotive, we’re powering the digital solutions behind some of the most exciting automotive brands across the UK & Europe. Our Product & Technology teams are driving innovation—and we’re looking for a Service Transition Analyst to help bring those innovations to life in a seamless, scalable way. If you thrive in fast-paced tech environments, enjoy working across teams, and want to make a visible impact on how services go live—this could be your next move.
What you’ll be doing:
- Act as the bridge between delivery teams and service operations, ensuring seamless handovers.
- Drive service readiness, ensuring everything is set for successful go-live.
- Assess and manage Operational Acceptance Criteria (OACs).
- Identify and mitigate risks to protect service quality.
- Collaborate with Product, Tech, and Supplier teams to ensure alignment.
- Support workshops, go/no-go decisions, and transition governance.
- Create and maintain clear, high-quality service documentation.
- Design service models across incident, change, and request processes.
What you’ll bring:
- ITIL Foundation (or equivalent experience).
- Experience in IT Service Management / Service Transition / Readiness.
- Strong stakeholder management and communication skills.
- Ability to prioritise in a dynamic, fast-moving environment.
- Confidence working with complex supplier ecosystems.
- A proactive mindset and comfort working with ambiguity and change.
Why join us?
- Be part of a high-impact Product & Technology function driving real innovation.
- Work on cutting-edge digital services across Europe.
- Collaborate with talented individuals.
Salary: Competitive Salary & Benefits.
Service Transition Analyst in Leeds employer: 慨正橡扯
Cox Automotive is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Service Transition Analyst role based in Leeds or Manchester. With a focus on collaboration and professional growth, employees are empowered to drive impactful digital solutions while enjoying competitive salaries and benefits. The hybrid working model and the opportunity to work with leading automotive brands make this a rewarding environment for those looking to thrive in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Cox Automotive. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by understanding the role inside out. Know what a Service Transition Analyst does and be ready to discuss how your skills fit into that picture.
✨Tip Number 3
Showcase your proactive mindset! During interviews, share examples of how you've tackled ambiguity and driven service readiness in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for this exciting opportunity.
We think you need these skills to ace Service Transition Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Transition Analyst. Highlight your experience in IT Service Management and any relevant projects that showcase your skills in service readiness and stakeholder management.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed service transitions or collaborated with cross-functional teams in the past.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects your ability to convey complex ideas clearly. Use concise language and structure your application well to demonstrate your organisational skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, we can easily track your application and ensure it reaches the right team. Plus, it shows you're keen on joining us at Cox Automotive!
How to prepare for a job interview at 慨正橡扯
✨Know Your Stuff
Make sure you brush up on ITIL principles and Service Transition processes. Familiarise yourself with the specific challenges of service readiness and operational acceptance criteria, as these will likely come up in your interview.
✨Showcase Your Communication Skills
Since this role involves acting as a bridge between teams, be prepared to discuss how you've effectively communicated with stakeholders in the past. Share examples that highlight your ability to manage relationships and facilitate collaboration.
✨Demonstrate Your Proactive Mindset
Cox Automotive values a proactive approach, so think of instances where you've identified risks or issues before they became problems. Be ready to explain how you tackled ambiguity and drove successful outcomes in fast-paced environments.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about how you would handle a service transition that’s facing challenges, and be ready to outline your thought process and actions clearly.
