At a Glance
- Tasks: Investigate and manage professional indemnity claims with a focus on clinical negligence.
- Company: Join QBE, an international insurer with a human touch and a collaborative culture.
- Benefits: Enjoy 30 days holiday, flexible working, and comprehensive private medical insurance.
- Other info: Work remotely abroad for up to 20 days a year and enjoy sustainable investing benefits.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in handling professional negligence claims and strong communication skills are preferred.
The predicted salary is between 40000 - 50000 £ per year.
The purpose of this role is to deliver exceptional claims services by determining policy coverage, investigating, evaluating, and negotiating assigned cases, as well as providing timely and accurate support for high complexity claims management with a particular focus on clinical negligence claims.
We are recruiting for a Claims Adjuster within the FSM claims team handling professional indemnity claims. You will investigate, manage and resolve more complex claims accurately and pro-actively, and within SLAs and agreed authorities.
The Opportunity
- Investigate, manage, and resolve professional indemnity claims efficiently and in a timely manner.
- Ensure adherence to SLAs and authority limits while managing claims.
- Support the implementation of the Claims strategy to enable delivery of overall business targets.
- Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments.
- Reserve accurately to ensure that the Company’s liability is always clear.
- Ensure that messages, advice, and correspondence are responded to pro-actively and within agreed timeframes to provide a professional service to brokers and clients.
- Proactively manage estimates and billings calculated by client’s service providers and brokers, resolving any discrepancies.
- Regular interactions with key stakeholders including our customers, brokers and internal partners.
- Manage disputed claims and other material claims issues in order to resolve and settle claims on an economic basis.
About you
- Experience of handling professional negligence claims is preferred.
- Current knowledge of compliance, regulatory and statutory requirements.
- Proven experience dealing with policy coverage.
- Organisational, investigative, analytical and negotiation skills.
- Ability to make balanced and impartial judgements.
- Excellent communication and presentation skills.
- Relationship management skills.
- Able to use MS Office applications and strong IT skills.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – balancing work and life is important, so our flexible working opportunities are open to all; this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select bike and/or accessories up to the value of £5,000.
Awards & Recognition
- Insurance Post British Insurance Awards 2025: Winner – Commercial Lines Insurer of the Year; Winner – Reinsurer of the Year – QBE Re; Winner – ESG, Diversity, Equity and Inclusion Initiative of the Year.
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee.
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Professional Indemnity Claims Specialist (Hybrid Leeds) employer: 慨正橡扯
At QBE, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values the contributions of every team member. With flexible working options, generous holiday allowances, and comprehensive benefits including private medical insurance and a robust pension plan, we empower our employees to thrive both personally and professionally. Located in Leeds, our hybrid work model allows for a balanced lifestyle while you engage with passionate colleagues dedicated to making a positive impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Indemnity Claims Specialist (Hybrid Leeds)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your negotiation skills! When it comes to discussing salary or benefits, be ready to advocate for yourself. Know your worth and don’t shy away from having those conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles we have available, so keep checking back for new opportunities!
We think you need these skills to ace Professional Indemnity Claims Specialist (Hybrid Leeds)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Professional Indemnity Claims Specialist. Highlight your experience with claims management, especially in clinical negligence, and showcase your analytical and negotiation skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about claims services and how your background aligns with QBE's mission. Don’t forget to mention your ability to manage complex claims efficiently.
Showcase Your Communication Skills:Since this role involves regular interactions with customers and brokers, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language to convey your points effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at 慨正橡扯
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of professional indemnity claims, especially clinical negligence. Be ready to discuss specific cases you've handled and how you approached them. This shows you're not just familiar with the theory but have practical experience too.
✨Master the Art of Negotiation
Since negotiation is key in this role, prepare examples of past negotiations you've successfully navigated. Think about what strategies worked for you and be ready to share these insights during the interview. It’ll demonstrate your ability to handle complex claims effectively.
✨Showcase Your Communication Skills
Effective communication is crucial when dealing with clients and brokers. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer that reflect your understanding of the role and the company’s values.
✨Understand the Company Culture
Research QBE's mission and values, especially their focus on empathy and innovation. During the interview, align your answers with their culture. Show that you’re not just looking for a job, but that you genuinely want to contribute to their vision and make a positive impact.
