At a Glance
- Tasks: Support IT services, manage incidents, and ensure smooth operations across Jet2.
- Company: Join Jet2.com, a leader in travel experiences with a customer-first ethos.
- Benefits: Enjoy hybrid working, annual pay reviews, 26 days holiday, and a profit share scheme.
- Other info: Dynamic team environment with opportunities for career growth in the travel industry.
- Why this job: Make a real impact in IT service management while helping create unforgettable journeys.
- Qualifications: Experience in IT service management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our new
IT Service Analyst , you'll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across
Jet2 .
Working across Service Transition, Major Incident Management, Problem Management, Service Reporting and Service Now administration, you'll help ensure services are ready for support, processes are operating effectively and performance is visible across the business.
You'll also support the ongoing administration and governance of Service Now, helping maintain data quality, process compliance and accurate management information.
Benefits
- Hybrid working (we're in the office 2 days per week)
- Annual pay reviews
- 26 days holiday (plus Bank Holidays)
- Generous profit share scheme
- Jet2. com and
Jet2holidays we’re working together to deliver an amazing journey, literally!
We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights.
We couldn’t do it without our wonderful people.
What you'll be doing
- Working closely with technical teams, project teams and operational colleagues, you'll support a variety of Service Management activities across the business.
- Service Transition – You'll support the introduction of new and changed services into live operation, ensuring services are ready for support.
- Major Incident Management – You'll support the coordination of Major Incidents and help drive actions through to resolution.
- Problem Management – You'll help investigate recurring issues, identify root causes and track improvement actions.
- Service Reporting – You'll produce performance reports and management information to support operational decision-making.
- Service Now Administration – You'll help maintain Service Now, supporting data quality, governance and reporting requirements.
- Supplier Performance – You'll support the review of supplier performance against agreed service levels and elevate any concerns where appropriate.
What you'll have
- Experience working within an IT Service Management, IT Operations or IT Support environment.
- Experience using ITSM tooling, ideally Service Now.
- A good understanding of IT Service Management processes including Incident, Problem and Service Transition.
- Experience producing reports, analysing data and presenting information in a meaningful way.
- Strong organisational skills with the ability to manage multiple priorities and competing deadlines.
- Excellent verbal and written communication skills.
- An ITIL Foundation qualification, or a willingness to work towards one.
- Experience working within a multi-supplier IT environment would be advantageous.
- You'll be proactive, detail-focused and keen to develop your career within IT Service Management as part of a team that supports the delivery of reliable and effective IT services across
Jet2 .
Join us as we redefine travel experiences and create memories for millions of passengers. At
Jet2. com and
Jet2holidays , your potential has no limits. Apply today and let your career take flight!
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IT Service Analyst in Leeds employer: 慨正橡扯
At 慨正橡扯, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the field of Behavioral Economics and Retirement Research. Our hybrid working model not only offers flexibility but also nurtures a vibrant work culture where employees are encouraged to grow and develop their skills through meaningful projects and leadership opportunities. Join us in Europe, where your expertise will directly contribute to enhancing investor outcomes and shaping impactful business strategies.
