At a Glance
- Tasks: Deliver exceptional customer service via phone and email, managing customer records and documentation.
- Company: Join Cox Automotive, a leader in the automotive industry with a supportive culture.
- Benefits: Enjoy exclusive discounts, extra holiday options, and a paid birthday off every year.
- Other info: Hybrid working model with opportunities for career progression and a competitive pension scheme.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service.
The predicted salary is between 26507 - 26507 £ per year.
As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme.
- Option to buy additional holiday days
- Your birthday off every year - paid
- One annual Well-Being Day for you to relax and recharge
- One paid Charity Day to give back and support a cause that matters to you
- Opportunities for career progression across the Cox Automotive network
- Competitive pension scheme
Reporting to the Customer Experience Team Leader, you will deliver a high standard of customer service across multiple channels. As the first point of contact, you will handle customer calls and emails, manage and update customer records using Excel, and ensure all documentation complies with data protection and regulatory requirements. You will support account setup and renewals, maintain accurate records, and contribute to team performance by working to agreed standards and consistently delivering service excellence.
Deliver exceptional customer service to internal and external customers via phone and email, consistently meeting quality and service standards.
Customer Experience Advisor (12 month FTC) in Leeds employer: 慨正橡扯
Cox Automotive is an exceptional employer that prioritises employee well-being and career development, offering a competitive salary and a range of benefits including additional holiday options, paid charity days, and a unique birthday off policy. With a supportive work culture in Leeds, employees are encouraged to thrive in their roles while enjoying a hybrid working environment that promotes work-life balance and personal growth opportunities across the Cox Automotive network.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (12 month FTC) in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Cox Automotive. Check out their social media and website to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and experience, especially in handling calls and emails, as this is key for the Customer Experience Advisor role.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will highlight your ability to deliver exceptional service, which is crucial for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Experience Advisor (12 month FTC) in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your relevant experience in customer service and any skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with handling customer queries via phone or email.
Highlight Your Attention to Detail:In this role, managing customer records accurately is key. Make sure to mention any experience you have with data management or compliance with regulations. We love candidates who pay attention to detail and can keep things organised!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the benefits we offer as part of the Cox Automotive team. Don’t miss out on this opportunity!
How to prepare for a job interview at 慨正橡扯
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle different customer scenarios, especially over the phone and via email. Think about examples from your past experiences that showcase your ability to deliver exceptional service.
✨Familiarise Yourself with Data Protection
Since this role involves managing customer records, it’s crucial to understand data protection regulations. Do some research on GDPR and be prepared to explain how you would ensure compliance in your daily tasks.
✨Showcase Your Team Spirit
This position requires collaboration with your team. Prepare to share examples of how you've contributed to team performance in previous roles. Highlight any experiences where you’ve worked towards common goals or supported colleagues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for career progression, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
