Description
Join a collaborative team supporting technology that makes a real difference in local communities.
We are looking for an Application Support Analyst to help deliver high-quality support for market-leading education and social care software used by local authorities. This is a hands‑on, customer‑facing role where you will solve complex technical issues and build strong relationships with clients.
What you’ll be doing
- Deliver 2nd and 3rd line application support within a structured support team
- Investigate and resolve incidents using Jira and other diagnostic tools
- Analyse logs, SQL data, and system behaviour to identify root causes
- Collaborate with development, product, and third‑party teams to resolve issues
- Replicate defects and support bug identification and resolutionCommunicate clearly with customers, providing regular updates
- Take ownership of customer issues and ensure delivery within agreed SLAs
- Support both hosted and on‑premise environments
What we’re looking for
- Strong analytical and problem‑solving skills
- Experience with SQL Server and writing SQL or T‑SQL queries
- Background in 2nd line application or software support
- Knowledge of Microsoft Windows Server environments
- Ability to manage and prioritise workloads effectively
- Strong communication skills, written and verbal
- A collaborative mindset, with the confidence to work independently
Desirable experience
- 3rd line support exposure
- Jira or Confluence experienceExperience supporting external customers remotely
- Knowledge of social care or education systems
Why join us
You will be part of a supportive, inclusive team that values ownership, collaboration, and continuous learning. The environment is fast‑paced and evolving, offering opportunities to grow your technical expertise while making a meaningful impact.
If you enjoy solving problems, working closely with customers, and taking pride in delivering high-quality outcomes, we would love to hear from you.
