Lead Delivery Manager

As a Lead Delivery Manager, you'll be accountable for the successful delivery of complex digital projects. This could mean leading a small, intricate delivery with a focus on consultancy, a large programme with multiple delivery teams, or several smaller engagements. You may be the most senior line of project escalation or you might work with a delivery principal as part of a wider programme. You'll personify servant leadership, promoting a collaborative approach to ensure projects deliver the desired outcomes for users and customers. You'll work together with the team and stakeholders to identify and manage risks and issues. While you're an expert in agile delivery, you're also pragmatic, able to define a delivery approach and team shape that's appropriate for each specific situation, especially when working with public sector clients. You'll build trust with senior stakeholders, coaching clients throughout the delivery process and using your influence to continuously iterate and improve team processes. You'll also support Product Managers in defining and delivering against a roadmap, helping to monitor project progress and facilitate discussions about backlog priority, scope, and budget.

Beyond your project work, you'll be a leader within Made Tech. This includes contributing to the Delivery Community of Practice, managing the performance and development of other delivery managers, and supporting recruitment efforts. You'll also play a key role in growing Made Tech's impact by expanding your professional network, contributing to thought leadership, and identifying new business opportunities.

Key Responsibilities

• Accountable for ensuring delivery success, including scope, budget and quality.
• Report to Heads of Delivery on a weekly basis the status of quality and risk.
• Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives.
• Ensure compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting).
• Support hiring activities including interviewing and outreach.
• Management of Senior Delivery Managers including performance, progression and satisfaction.
• Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for.
• Support bids, using your knowledge and experience to review and contribute to bids.
• Ensure your clients are motivated to bring repeat business and recommend our services to others.
• Identify opportunities for Made Tech to deliver value for the client beyond the current project.
• Build relationships with stakeholders within your project, and engage with other experts in the organisation.
• Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events.
• Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech.
• Contribute to a set of centralised resources and templates for potential reuse.
• Contribute to developing a thriving community of practice and shared identity.

Skills, Knowledge & Expertise

• Commercial Awareness: You can articulate project commercial fundamentals (SOWs, Purchase Orders, Gross Profit Margin, forecasting) and display accountability for managing these activities.
• Performance Management: You can quickly and effectively address performance issues, highlighting them to the Head of Delivery and supporting high performers towards successful promotions.
• Risk and Quality Management: You can plan and implement risk management activities including identification, assessment, mitigation, and reporting to key stakeholders.
• Coaching and Consultancy: You can coach teams to successfully deliver projects and articulate the benefits of a wide variety of delivery approaches.
• Trust Building: You can build and maintain trust with your seniors, peers, juniors, and client stakeholders.
• Continuous Improvement: You respond positively to feedback and take corrective action to demonstrate continuous improvement.

At this point, we hope you're feeling excited about Made Tech and the job opportunity. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.

SC Eligibility

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we’re looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Support in applying

If you need this job description in another format, or other support in applying, please email talent@madetech.com. We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

Life at Made Tech

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice.

Job Benefits

• 30 days Holiday – we offer 30 days of paid annual leave.
• Flexible Working Hours – we are flexible with what hours you work.
• Flexible Parental Leave – we offer flexible parental leave options.
• Remote Working – we offer part time remote working for all our staff.
• Paid counselling – we offer paid counselling as well as financial and legal advice.

About Made Tech

Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services.