At a Glance
- Tasks: Design and improve ITSM platforms for a modern engineering environment.
- Company: Join Barclaycard Payments, a leader in innovative financial solutions.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on learning and innovation.
- Why this job: Make a real impact by enhancing change management in tech.
- Qualifications: Experience with ITSM tools like ServiceNow and strong automation skills.
The predicted salary is between 60000 - 75000 £ per year.
About the role
Join us as an ITSM Platform Engineer within Barclaycard Payments - to design, configure and continuously improve the ITSM platform capability that enables modern, risk‑based change across a CI/CD‑led engineering environment. The role is hands‑on: building the workflows, automation, integrations, data models and control evidence needed to make change safe, observable, auditable and low‑friction for engineering teams. You will own the design and engineering of ITSM change enablement workflows within Jira Service Management, integrating change, incident, request and CMDB/service management capabilities with monitoring, CI/CD and observability platforms. The mandate is to move change control from manual governance into platform‑enabled, policy‑driven guardrails that support speed, control and regulatory confidence.
Qualifications
- Hands‑on engineering experience in ServiceNow (or equivalent ITSM tooling)
- Ability to design, configure, and scale ITSM workflows (incident, change, request, CMDB) and integration ITSM platforms with monitoring, CI/CD, and observability
- Experience designing and embedding AI Ops capabilities into ITSM products and workflows
Some other highly valued skills may include:
- Experience automating service operations using scripting / workflow orchestration
- Exposure to platform engineering / DevOps practices
- Understanding of data models (CMDB) and service mapping in modern architectures
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job‑specific technical skills.
Responsibilities
- Build Engineering: Development, delivery, and maintenance of high‑quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
- Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.
- Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
- Security: Implementation of a secure configuration and measures to protect infrastructure against cyber‑attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
- Teamwork: Cross‑functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data‑driven approach.
- Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organisation's technology communities to foster a culture of technical excellence and growth.
Location & Working Arrangement
The successful candidate will be based in London. Our offices are located at 1 Churchill Place and 7 Westferry Circus (new BPL office). We support a hybrid working pattern with 3 days per week office‑based presence expected.
ITSM Platform Engineer - Barclaycard Payments employer: 慨正橡扯
At 慨正橡扯, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the field of Behavioral Economics and Retirement Research. Our hybrid working model not only offers flexibility but also nurtures a vibrant work culture where employees are encouraged to grow and develop their skills through meaningful projects and leadership opportunities. Join us in Europe, where your expertise will directly contribute to enhancing investor outcomes and shaping impactful business strategies.
