At a Glance
- Tasks: Lead reporting initiatives and collaborate with stakeholders to enhance Service Operations.
- Company: Join a dynamic international consumer banking team focused on performance and insights.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Exciting opportunity to work with cutting-edge tools and technologies.
- Why this job: Make an impact by transforming data into actionable insights for the business.
- Qualifications: 7+ years in reporting or data analysis, with leadership experience preferred.
The predicted salary is between 70000 - 90000 £ per year.
As a Relationship and Delivery Lead within the Performance, Reporting, & Insights (PRI) Team, you will work with the Head of PRI Team and various key stakeholders across the business to deliver the reporting needs of Service Operations. Key to this role is building relationships and collaborating with Service Operations stakeholders to execute the strategy outlined by the Head of Performance, Reporting and Insights.
Gathering and documenting requirements, challenging wants vs needs, and ensuring that requests meet PRI design principles. The Service Operations Reporting & Insight will be driven from the need for operational oversight, improving efficiency and developing self-service insight capability. Having a strong understanding of Contact Centre Operations combined with demonstrated success around design, delivery, and implementation of reporting and MI solutions will be critical for this role.
At times, the role will include supporting the business to solve problems by using data and by providing descriptive, diagnostic, and prescriptive analytics and insights.
Job Responsibilities
- Deliver end-to-end reporting requirements to operations which includes intake/requirements gathering, solution prototyping, dependency and backlog management, change management, QA/testing, and solution re-certification.
- Lead small delivery squads to execute requirements gathering on new and enhancement requests, ad hoc analytics, address reporting issues, ensuring adherence to development lifecycle, change control, and documentation standards.
- Provide coaching, mentoring, and development opportunities for direct reports and create a high-performing, highly-engaged, and supportive culture within the immediate team.
- Create and define the requirement and delivery roadmap and prioritization working alongside the senior stakeholders and their own squad.
- Acquire relevant approvals (DUC) in processing and displaying data.
- Understand gaps in data feeds or requirements and work with external teams to onboard/ingest new data.
- Build strong relationships with internal and external stakeholders.
- Proactively provide value-add to the business by telling a story behind the numbers through analysis and insights.
- Synthesize data and translate that into usable information and provide recommendations that would help the business make decisions.
Required qualifications, capabilities, and skills
- Minimum 7 years in Reporting / Business Analysis / Data-related domain.
- Minimum 2 years leadership experience.
- Relationship and stakeholder management.
- Requirements gathering, business and technical requirements documentation, solution prototyping.
- Coaching, mentoring, team building, and overall performance management.
- Scrum and use of JIRA/Confluence on managing work stack.
- Excellent user of MS Office products (PowerPoint, Excel, etc.).
- Data visualisation and ability to tell a compelling story using analytics (i.e. MS PowerPoint).
- Excellent oral and written communication and presentation skills.
- Excellent organisational skills and has a strong ability to manage own workload and deliverables.
- Strong understanding of the uses of data, data skills, and data tools.
- Strong problem-solving aptitude and idea generation, with the ability to go from conceptualisation to execution.
- Ability to articulate complex data to non-data users in a way that would be easily understood.
Preferred qualifications, capabilities, and skills
- SQL/MSQL, Tableau, Looker, Salesforce Einstein/CRMA Analytics, Python, Big Data, AWS Redshift, Datalake certification in 1 or a combination of these tools will be a huge plus.
- Scrum Product Owner or Scrum Master certification.
- Awareness of and/or exposure to the use of automation & AI tools to improve data flows and data visualisation, e.g. LLM, Alteryx, etc.
International Consumer Banking - Relationship and Delivery Lead employer: 慨正橡扯
As an employer, we pride ourselves on fostering a collaborative and high-performing culture that empowers our employees to thrive. With a strong focus on professional development, we offer extensive coaching and mentoring opportunities, ensuring that our team members grow alongside the business. Located in a dynamic environment, our company not only values innovation and efficiency but also prioritises building meaningful relationships with stakeholders, making it an ideal place for those seeking a rewarding career in International Consumer Banking.
StudySmarter Expert Advice🤫
We think this is how you could land International Consumer Banking - Relationship and Delivery Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in consumer banking or reporting. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past successes in reporting and analytics. When you get the chance to meet with potential employers, use this to demonstrate how you can add value to their team.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. You never know, they might have something perfect for you!
✨Tip Number 4
Prepare for interviews by practising common questions related to relationship management and data analysis. Use real-life examples from your experience to illustrate your problem-solving skills and ability to communicate complex data effectively.
We think you need these skills to ace International Consumer Banking - Relationship and Delivery Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Relationship and Delivery Lead. Highlight your experience in reporting, stakeholder management, and any relevant data tools you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Share specific examples of how you've built relationships and delivered insights in previous roles. Let your personality shine through while keeping it professional!
Showcase Your Data Skills:Since this role involves a lot of data analysis, make sure to highlight your proficiency with tools like SQL, Tableau, or any other relevant software. We love seeing how you can turn complex data into actionable insights, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at 慨正橡扯
✨Know Your Data Inside Out
Make sure you have a solid understanding of the data tools and reporting solutions mentioned in the job description. Brush up on SQL, Tableau, and any other relevant software. Being able to discuss how you've used these tools in past roles will show your expertise and confidence.
✨Build Relationships Before the Interview
Since this role emphasises relationship management, try to connect with current employees or stakeholders from the company on LinkedIn. This can give you insights into the company culture and expectations, plus it shows your proactive approach to building relationships.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate your problem-solving skills and ability to manage stakeholder expectations. Prepare specific examples from your past experience where you successfully gathered requirements or led a project, focusing on the challenges you faced and how you overcame them.
✨Showcase Your Leadership Skills
As leadership experience is crucial for this role, be ready to discuss your coaching and mentoring style. Think of examples where you've developed team members or created a high-performing culture. Highlight how you’ve managed teams and delivered results through collaboration.
