At a Glance
- Tasks: Analyse and optimise IT systems, resolve issues, and provide top-notch support.
- Company: Join a dynamic team in a leading tech environment in Huntingdon.
- Benefits: Enjoy 33 days of leave, private medical insurance, and a contributory pension scheme.
- Other info: Diversity is key; we welcome all backgrounds and perspectives.
- Why this job: Make a real difference by enhancing end-user support and system performance.
- Qualifications: ITIL knowledge, strong communication skills, and experience in IT support required.
The predicted salary is between 30000 - 40000 £ per year.
Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire)
We are looking for a highly capable service desk analyst to assess and optimise the performance of our end‑user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first‑class service desk analyst will be someone whose IT expertise results in enhanced end‑user support and system performance.
Your Role and Responsibilities
- Testing and analysing IT system and software performance.
- Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
- Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders.
- Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
- Preparing training manuals and FAQ materials for easy‑access end‑user guidance.
- Documenting processes and maintaining service desk records.
- Making recommendations to optimise IT performance and to prevent future problems.
- Keeping informed of advancements in IT.
- The ability to write coherent, concise, and Knowledge based articles.
- The ability to work under pressure and to deadlines, with a flexible and pragmatic approach.
- Experience of working in a matrix management environment.
- Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery.
- Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels.
- Experience in reporting and analysing data to identify trends.
- Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients.
- Experience in first line applications support and liaising with internal departments and suppliers.
- Able to work as part of a team.
- ITIL3/4 Foundation Level minimum.
Candidate Requirements
- Knowledge and understanding of ITIL functions, principles and processes.
- Technical knowledge with an ability to provide a first‑time fix resolution.
- Experience in an MOD environment.
- Excellent verbal and written communication skills.
- DV Cleared.
- Clearance: High-level: DV - optional SC.
Benefits
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- Dynamic Working
Commitment to Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Help Desk or Service Desk Analyst in Huntingdon employer: 慨正橡扯
Join our dynamic team in Huntingdon, Cambridgeshire, where we prioritise employee growth and a supportive work culture. As a Service Desk Analyst, you will benefit from a comprehensive contributory pension scheme, private medical insurance, and an impressive 33 days of annual leave, all while working in an inclusive environment that values diversity and fosters a sense of belonging. With opportunities for professional development and a commitment to maintaining high service levels, this role offers a meaningful and rewarding career path in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk or Service Desk Analyst in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common service desk scenarios. Think about how you’d handle tricky IT issues or customer queries. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Don’t forget to showcase your ITIL knowledge! Be ready to discuss how you’ve applied ITIL principles in past roles. This will show potential employers that you’re not just familiar with the theory but can put it into practice.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that dream job!
We think you need these skills to ace Help Desk or Service Desk Analyst in Huntingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Service Desk Analyst. Highlight your IT support experience and any relevant skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've resolved IT issues or improved system performance in the past. We love a good story!
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application showcases your communication skills. Keep it clear, concise, and professional. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at 慨正橡扯
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Understand the principles and processes, as they are crucial for a Service Desk Analyst role. Be ready to discuss how you've applied these in past experiences.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in previous roles. Highlight your ability to perform first-time fixes and how you prioritise and escalate problems when necessary. This will demonstrate your analytical skills and your approach to maintaining service levels.
✨Communicate Clearly and Confidently
Since you'll be dealing with clients and personnel, practice articulating your thoughts clearly. Whether it's over the phone or in writing, being able to convey technical information in an understandable way is key. Consider preparing a few scenarios where you had to explain complex issues simply.
✨Stay Updated on IT Trends
Show your enthusiasm for the field by discussing recent advancements in IT that interest you. This not only demonstrates your passion but also your commitment to continuous learning, which is essential for optimising IT performance in a fast-paced environment.
