At a Glance
- Tasks: Support the Heathrow Rewards programme and help grow our member base through exciting campaigns.
- Company: Join a leading airport loyalty programme with a focus on innovation and customer engagement.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth in a dynamic environment.
- Other info: Collaborate with diverse teams and stay ahead of trends in the loyalty sector.
- Why this job: Be part of a team that drives customer loyalty and makes a real impact in the travel industry.
- Qualifications: Experience in loyalty, marketing, or CRM, plus strong communication and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
As Loyalty and Partnerships Assistant, you will support the delivery and ongoing development of the Heathrow Rewards loyalty programme, helping to retain and grow the member base. Working closely with the Loyalty & Partnerships Manager, you will contribute to the planning, setup and delivery of targeted loyalty campaigns. You will support member acquisition, engagement and revenue growth through the day-to-day management of loyalty activity and partnerships. This includes assisting with customer escalations, monitoring transactions, and supporting fraud prevention.
Responsibilities
- Maintain and update the campaign and communications calendar, ensuring activity is accurately tracked.
- Contribute to the creative briefing process for internal teams and external agencies, including preparing briefs, coordinating feedback and updating copy where required.
- Maintain campaign reporting and dashboards, helping track performance and share insights with the wider team.
- Follow GDPR guidelines and best practice when handling customer data and campaign activity.
- Keep up to date with loyalty trends, tools and innovations, sharing relevant learnings with the wider team.
- Work with internal Commercial teams (Marketing, Digital, Retail, Surface Access, Aviation, VIP and Premium Services) to help coordinate content, campaigns and reporting.
Qualifications
- Experience within loyalty, marketing, CRM or other similar fields (operational or consultative roles).
- Experience of writing briefs and managing day to day relationships with external agencies and technology partners.
- Experience of using Loyalty technology platforms.
- Data insight/analytical experience.
- Experience of Travel, Leisure, Hospitality, Retail, Loyalty sectors.
- Knowledge of the Data Protection Act, and other data collection and processing legislation and best practice.
Ideally you will have
- Experience of Travel, Leisure, Hospitality, Retail, Loyalty sectors.
- Experience working on Loyalty programmes.
Loyalty & Partnerships Assistant in Hounslow employer: 慨正橡扯
Heathrow is an exceptional employer, offering a dynamic work environment where creativity and collaboration thrive. As a Loyalty & Partnerships Assistant, you will be part of a forward-thinking team dedicated to enhancing customer experiences through innovative loyalty programmes. With a strong focus on employee development, you will have access to growth opportunities and the chance to work in one of the world's busiest airports, making every day a unique and rewarding experience.
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We think you need these skills to ace Loyalty & Partnerships Assistant in Hounslow
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